I've noticed the fantastic image quality of the thumbnails on your stock courses, but I can't seem to replicate that on my own courses. When I upload a video into Rise, the self generated thumbnail of the first second of the video is pixelated with a wonky color. It looks awful. That's not the way the Rise stock courses look. What am I not doing? What video settings or export settings need to be used to have my videos look as good in Rise as they do out of Rise? (examples - How to Stick to Your Goals - Rise stock course - looks great, other video image is my course and looks horrible)

Wow! I posted this issue on September 13, 2022. When no one through this method could figure this out, we talked face to face with Victor Reyes at Dev Learn back in October 2023 about this. It's still not fixed. It has never worked. I'd love it to work, especially since it works just fine for your videos in your Rise courses. Maybe you and Victor can get together and figure this out. Hopefully in less than another year.

Hi Luciana, Is there a solution to this? I've been facing the exact same issue right now.Same issue to the topic I also found here:2018Thumbnail selection in Rise videos - Rise 360 Discussions - E-Learning Heroes (articulate.com)2019Can I change a thumbnail on a video? - Rise 360 Discussions - E-Learning Heroes (articulate.com)2021Rise changing color of MP4 videos - Rise 360 Discussions - E-Learning Heroes (articulate.com)2022Video thumbnail oddly pixelated and discolored - Rise 360 Discussions - E-Learning Heroes (articulate.com)2022Video preview looks grainy - Rise 360 Discussions - E-Learning Heroes (articulate.com)

Hello Kim, Thanks so much for reaching out! Sorry to hear you are running into pixelated video thumbnails. I understand your frustration! I see that you opened a support case and you are working with my colleague Robert. Great call! You are in good hands. We'll continue the conversation over in the support case. Hope you have a great day and happy developing! ✨

Hi Luciana, Is there a solution to this? I've been facing the exact same issue right now.

Hi, Liyana! Sorry to hear you're having this issue with your video thumbnail in Rise. We'd be more than happy to troubleshoot your course so we can provide you with the appropriate solution. Would you mind opening a support case here? Our customer support engineers will reach out and work with you directly to resolve your issue.

Video thumbnail oddly pixelated and discolored

LucianaPiazza
Staff
7 months ago
Hi Kristen,

Thanks so much for reaching out. I see that you've opened a support case and you are working with our colleague Philam. You're in great hands!

We'll continue the conversation over in your case.

Have a great start to your day!
DaileBurila-ebb
Community Member
5 months ago
Has there been a fix to this yet? I'm having the same issue. Thanks in advance.
- JoseTansengco
  Staff
  5 months ago
  Hi Daile,
  
  Sorry to hear that you ran into this issue. We're still working on the bug affecting Rise 360 users where the color of a video thumbnail is a few shades off from the actual video. Can I ask if this is the problem you're currently encountering?
  
  If not, please open a case with our support team here so we can request a copy of your course for testing. Looking forward to hearing from you!
- KristenCooper-4
  Community Member
  5 months ago
  Daile, there's still no fix for this from Articulate.
  
  I've been using a workaround where I go into the exported zip files and manually replace the cover photo with a different file (you'll need to delete the old cover photo, and replace it with the exact same file name). It's a slow process, but seems to be working.
  
  I've also noticed when I insert video files into Rise it seems to increase the file size. I was running into issues where our LMS wasn't accepting the Rise packets because the files were too large. When I clicked into the files, the video files were 20% or so larger than what I had inserted (ex: a video file that was 68KB was in the zip file as 85KB). So in addition to replacing the JPG cover photos, I am also going in and manually replacing the MP4 files in the exported zip with the originals. I've tested and everything works, but it's a lot of manual work for me to insert the video into Rise, wait for it to process, wait for it to export, unzip and swap out files and re-zip. Especially since each of our course lessons needs to be exported separately. I'm not sure what in Rise is causing the files to bloat like that.
NickElzy
Community Member
5 months ago
I just encountered this issue yesterday. I developed a microlearning and the video I inserted looks great when playing, but the thumbnail image is grainy. It clears up immediately once you click play, which is good, but I don't like a poor quality image as my thumbnail. I'm using 16:9 ratio. I've done a ton of short courses like this before and never had the issue until now.

Attached is an example.
KristofferDarj
Community Member
5 months ago
That's because the rise default video block actually got a true preview. I linked the png-file here below. The default block is created in a way we as normal users can't do unfortunately.
PeterLocke
Community Member
4 months ago
Also noting that when the video has played and the thumbnail displays again at the end, the colours of the thumbnail somehow have been corrected. Refreshing the page, the thumbnail image reverts to the discoloured version before playing the video. Weird.

"Scroll down to begin" - check out Rise 360: Best Practices for Images, Videos, and Audio for details how to insert videos and avoid the Rise compression.
- EricSantos
  Staff
  4 months ago
  Hello Peter,
  
  Thanks for sharing what you see on your end! We are tracking the impact of this bug, and I've added your comments to the bug report so that our product engineers are aware. We'll update this post if there are any changes that might help.
snak
Community Member
3 months ago
Having this issue as well, would love for this bug to be fixed.