Forum Discussion

DeannaRoberts's avatar
DeannaRoberts
Community Member
2 years ago

You are offline. Trying to reconnect... message when viewing course on LMS

Hi there.  We are encountering circumstances where folks are viewing SL courses on our LMS and get this message.  If they close out of the course and relaunch it doesn't seem to be tracking their pr...
storyline 360
  • KellyAuner's avatar
    KellyAuner
    2 years ago

    Hi, everyone!

    I have some great news to share. We just released another update for Storyline 360. In Update 76, we’ve included important fixes and new features!

    One enhancement we’ve included:

     The lost connectivity alert is now optional. Turn it on in the player properties.

    To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

Mike_Marcos's avatar
Mike_Marcos
Staff
2 years ago

Hi everyone! I wanted to make sure that we’re keeping everyone in the loop regarding these issues. We are continuing to investigate the underlying factors that may be contributing to the problem at hand. What we know so far is that some users appear to be running into the lost connectivity alert, and are unable to progress any further in courses aside from restarting the browser, device, or clearing the cache. The intention with this functionality is that the alert is automatically dismissed when the network connection to the course is restored.

We are taking this issue seriously and are continuing our efforts by working with affected users to understand how this feature is operating in the LMS’s involved. We greatly appreciate the opportunity to collaborate with everyone who has responded to our support team.

In the meantime, here are steps you can take to disable the lost connectivity alert in your published courses.

For a course published to web,

  • open the story.html file in a text editor, such as Notepad.
  • search for the line that begins with features:
  • remove the text ConnectionMessages, (including the trailing comma) from the line
  • save the file

For a course published to an LMS,

  • open the index_lms.html file in a text editor, such as Notepad.
  • search for the line that begins with features:
  • remove the text ConnectionMessages, (including the trailing comma) from the line
  • save the file

After making this change, the lost connectivity alert will no longer be active in your course. You can deploy your course using your standard procedure and the functionality will be disabled.

  • Jürgen_Schoene_'s avatar
    Jürgen_Schoene_
    Community Member
    2 years ago

    have you tested, that the deactivate the feature "ConnectionMessages" solves the problem?

    UPDATE: I have tested your temporary solution (with a missing image -> 404)

    • the slides are starting with the "missing image" -> OK
    • the navigation of the course is NOT frozen anymore -> OK

     

    the real problem of the the "checked" preload is, what happens when the (correct ???) message appears

    Lori Sorrells

    "You are offline..." does not go away. Once it comes on, the training is frozen and will not move on.

    you have seen the workaround ?

    James Wallace

    We were able to get courses to work in our problem instance by adding <script src="html5/data/js/xxxxxxxx.js"></script> tags into story.html for each of the .js files in the course

    for clarification - this seems not only a LMS problem, it's a potential problem on ALL web server

    James Wallace

    We are experiencing this problem with courses published for web placed on an external-facing web server. Interestingly, the same courses run fine on an internal web server that is behind the firewall.

    of course the most error message comes from LMS users - because probably most courses are used on LMS

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