Forum Discussion
You are offline. Trying to reconnect... message when viewing course on LMS
Hi there. We are encountering circumstances where folks are viewing SL courses on our LMS and get this message. If they close out of the course and relaunch it doesn't seem to be tracking their pr...
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 76, we’ve included important fixes and new features!
One enhancement we’ve included:
The lost connectivity alert is now optional. Turn it on in the player properties.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
I feel I need to jump in and add to how disappointing this is! We've rolled out two training modules to all colleagues and the issues mentioned above have happened for us. We've had to remove the modules and issue communications to colleagues as the addition of this feature resulted in modules failing to load (Despite increasing network resources 40x usual).
It's all really disappointing to see the lack of communication about this, I was lucky to find this thread. Made all the more disappointing given the recent post: Storyline under a Microscope: An update from the CTO.
Also concerning is this line in a production live output:
// @TODO this is POC code and can be cleaned up a bit more if we move forward
// with the feature
It really screams of a company who are not at all focused on testing or looking after core functionality, how did this make it to production? It's a little sloppy.
I'll log a support call later but wanted to share concerns here too.
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you can disable the feature "ConnectionMessages" in your published course and reupload the course in the LMS
remove "ConnectionMessages," in line 31 in both html files
- story.html
- index_lms.html
you can use the modified html files for all courses, which are published with the same storyline version -> check this in line 6
Hi Ashley,
I'm just circling back to let you know that support responded to your case and wanted to make sure you received it. It might have been filtered as spam or filtered if you don't see the response from Articulate on the 25th.
Thanks,
MM
