Forum Discussion
You are offline. Trying to reconnect... message when viewing course on LMS
Hi there. We are encountering circumstances where folks are viewing SL courses on our LMS and get this message. If they close out of the course and relaunch it doesn't seem to be tracking their pr...
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 76, we’ve included important fixes and new features!
One enhancement we’ve included:
The lost connectivity alert is now optional. Turn it on in the player properties.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Which LMS are you using?
Learning Compass
Holly Hook
Information Services, Systems Educator II
FRANCISCAN ALLIANCE
Inspiring Health
the problem has nothing to do with any LMS - it happens on all web servers
deactivate the faulty feature "ConnectionMessages" in story.html & index_lms.html
That is above my knowledge of how to do. Do you happen to have directions on how to accomplish that?
Disregard. I see your response in an earlier thread now with those directions! THAnks!
Do you need to unzip the files before making the modifications?
There is actually a trick to this. You have zip the folder within in Articulate, then extract the folder, follow directions above, and then copy the file(s) back into the zipped folder. That is the only way we could get it to work correctly and upload to our LMS (Sumtotal). However, be aware, we suspect there is more to this issue than disabling the message. Because yes, this will stop the message, but we are still experiencing a lot of freezing and strange functionality issues that were not happening as much previous to the Nov upgrade.
I agree. Just trying to confirm it is happening across browsers as I have been working with Articulate support for a while on this issue now and it seems the focus is on SumTotal.
Also curious if this is happening to your entire Storyline course or is it happening with a Storyline block within a Rise 360 course?
I'm using storyline as a block in Rise 360. The first 2 storyline blocks didn't have any issue, but on the third storyline block, there are issues.
Holly Hook
Information Services, Systems Educator IIFRANCISCAN ALLIANCE
Inspiring Health
