Forum Discussion
You are offline. Trying to reconnect... message when viewing course on LMS
Hi there. We are encountering circumstances where folks are viewing SL courses on our LMS and get this message. If they close out of the course and relaunch it doesn't seem to be tracking their pr...
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 76, we’ve included important fixes and new features!
One enhancement we’ve included:
The lost connectivity alert is now optional. Turn it on in the player properties.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Hi Dianne,
Welcome to the E-Learning Heroes Community!
I'm sorry you are also running into this issue; I understand how frustrating this can be. Have you tried the workaround steps suggested by my colleague, Michael? These may be helpful to improve your experience while we're trying to come up with a more permanent fix.
In the meantime, here are steps you can take to disable the lost connectivity alert in your published courses.
For a course published to web,
- open the story.html file in a text editor, such as Notepad.
- search for the line that begins with features:
- remove the text ConnectionMessages, (including the trailing comma) from the line
- save the file
For a course published to an LMS,
- open the index_lms.html file in a text editor, such as Notepad.
- search for the line that begins with features:
- remove the text ConnectionMessages, (including the trailing comma) from the line
- save the file
After making this change, the lost connectivity alert will no longer be active in your course. You can deploy your course using your standard procedure and the functionality will be disabled.
Let me know how it goes, and I'll be more than happy to assist further.
Thank you, Eric, for the kind words of welcome. I've been a member of this group for many years, but recently changed my email address, so it only appears that I just joined.
To clarify, I'm a national LMS manager, and I'm asking how to resolve the issue when our users are "frozen." We are a very large, complex organization and editing all our courses will require significant resources (time) for our development teams. In the meantime, I need to let our support staff know how to resolve the problem when it's reported. I've gotten mixed feedback and am not able to replicate the problem myself for testing.
Thank you!
