Forum Discussion
You are offline. Trying to reconnect... message when viewing course on LMS
Hi there. We are encountering circumstances where folks are viewing SL courses on our LMS and get this message. If they close out of the course and relaunch it doesn't seem to be tracking their pr...
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 76, we’ve included important fixes and new features!
One enhancement we’ve included:
The lost connectivity alert is now optional. Turn it on in the player properties.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
We started having reports of this about two weeks ago, and the number of reports continues to increase. We've logged a support case (Aimee Pellegrino and I work together for this). We have 400+ courses in our LMS (Cornerstone) so versioning all courses is not a feasible fix.
Is there a tried and true way to get users past the issue once they run into it? I need a short-term workaround so we can help users once they've been stopped by the offline message.
