Peek Control GUI disappearing

Apr 05, 2017

I am trying to record short videos for a elearning.  Peek opens fine for me and I can select what I want to record and the GUI appears to click the record button but as soon as the countdown is over it disappears and I have no way to pause or end the recording w/o accessing peek again from the start menu.

I thought maybe it was a settings/preference issue but when the GUI is open I can't access the preferences.


Edited to add it only does this when the controls are on the top of my screen.  When I shrink my box and move the controls to the bottom and lose some of the recording area then it works fine.

25 Replies
Ashley Terwilliger-Pollard

Hi Liz,

In both videos for Mac and Windows 10 you'll see the play/pause icon disappears to the overall Windows docking section. The video above continued to play for me - but it sounds like you couldn't see it? Can you share what environment you're using to record with Peek and watch my video? Then I can offer some other ideas!

Ashley Terwilliger-Pollard

Thanks Wendy - sorry also to hear that my links aren't working! I tested them in another browser window, and they played fine for me, so not anything to do with being logged into my Articulate account. I'll share the video you sent me Wendy with our team to take a better look at why you're not seeing those options as I can't replicate it myself. 😕

I'll be back in touch soon! 

Ashley Terwilliger-Pollard

Hi all,

Thanks for your patience while our team looked into this! We're still having a hard time replicating the issue (thanks Wendy for demonstrating!) where the Peek icon in the desktop tray doesn't allow you to end the recording.

So I had some additional questions to help us track it down:

  • Are you trying to record full screen, or starting with a full screen recording and resizing it?
  • Have you rebooted Peek and your machine - are you still able to replicate it?
  • Are you up to date with your Windows updates? Are you only seeing this on Windows 10?
  • Can you go through the reinstallation/repair of Peek? Steps for Windows are here. 

Let me know if you can share answers to those questions and we'll dig in further! 

Wendy Farmer

Hi Ashley

I was trying to record full screen. I had rebooted the machine, updated Windows 10 but not repaired Peek - which i have done now and it is working and giving me the popup options to end the recording.

To confirm the only way to end a recording is from the desktop tray Peek icon there is no Esc to stop?

Thank -you


Ashley Terwilliger-Pollard

Hi Wendy,

Glad the repair worked - sorry I didn't think of that sooner! 

You can set custom shortcuts for ending a recording - and those are within the Preferences for Peek. You can get there from the little cog icon and then you'll see that you can change the shortcuts for pause/end: 

I was able to key in the Esc key and use it there. Let me know if you run into any difficulty with that! 

Ashley Terwilliger-Pollard

Hi Wendy,

Thanks for that video. I'm still not seeing the same behavior, and was talking with one of our Engineers for Peek about it this morning. 

He thinks there may be something running in the background taxing the system and not allowing Peek to function properly. One way to narrow this down, is to close or stop any programs that you don't immediately need to see if that solves the problem. You can do this from the task manager or the tray menu (right click on the icons and exit out of the program) and do the same for any in the taskbar. 

Let me know if that resolves the behavior and then our team can try to reproduce it based on what you closed/stopped. Also if the Mac version of Peek works, that's helpful info too!

Wendy Farmer

Hi Ashley

Ok I closed down everything and just had Peek and Chrome open. I still don't get a mouseover but I can click the Preferences and Quit options and they behave as expected.

I haven't tested Mac yet but I'll let you know if there is any different behaviour.

Thanks for keeping up with this. I've changed my end recording to Esc key - happy days :-)


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