Hi! When I click on OPEN for the Peek app in the Articulate 360 menu - nothing happens. I also tried to open Peek directly from my computer but nothing happens when I click on the Peek app. I uninstalled Peek and reinstalled it and it's still not opening. I'm using a PC and Windows 11.
I'm sorry for the trouble! You've done a lot of the troubleshooting so far. One more thing that I would recommend is to ask your network admin to open port 443 and add the domains in the following article to your organization's allowlist for your Articulate 360 apps to work properly.
If that doesn't do the trick, please reach out to our support team here so we can continue troubleshooting the issue with you over a support case. They're available 24/7!
I've opened a support case on your behalf so our support engineers can share more insight into this process. You're in excellent hands troubleshooting with them and they should be getting in touch with you shortly!
We can continue the conversation through your case to keep all information in one spot.
Thanks for getting back to us and sharing that a reinstall did the trick for you. Good job with the troubleshooting!
If you need help with anything else, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you.
5 Replies
Hello Darlene!
I'm sorry for the trouble! You've done a lot of the troubleshooting so far. One more thing that I would recommend is to ask your network admin to open port 443 and add the domains in the following article to your organization's allowlist for your Articulate 360 apps to work properly.
If that doesn't do the trick, please reach out to our support team here so we can continue troubleshooting the issue with you over a support case. They're available 24/7!
Same for me....and I don't have a Network Admin!
Hi John!
Sorry to hear you've also run into this setback!
I've opened a support case on your behalf so our support engineers can share more insight into this process. You're in excellent hands troubleshooting with them and they should be getting in touch with you shortly!
We can continue the conversation through your case to keep all information in one spot.
Steven,
Many thanks but I managed to re-install and have now got it to work.
John
Hello John,
Thanks for getting back to us and sharing that a reinstall did the trick for you. Good job with the troubleshooting!
If you need help with anything else, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you.