7 Replies
Ashley Terwilliger

Hi Shannon,

What browser are you accessing Review in? 

I just tried from my email, a couple lines from a website, and a Google doc - and all those pasted into Review as a comment. I did this in Chrome, but you could use any of the browsers here. 

If you're still having trouble, can you tell me what browser your using, Mac vs. Windows, and what Word version? 

Mark Banit

Just ran into the same issue with Chrome, where I was trying to paste feedback into the comment box and no text would appear..and then the input box would 'freeze' and not let me type at all and I'd have to hit 'Cancel'. Think it might be related to a character count issue...as when I tried grabbing half the amount of text it would paste that in..but if I then tried to copy and paste the remaining text, it wouldn't paste and then it would freeze again and I'd have to hit 'Cancel' and start from scratch. Ended up just having to paste smaller chunks as replies to the comment.

Ren Gomez

Hi Mark,

Sorry to hear you're running into the same issue! Can you tell me what you're copying from?

I just tried to replicate the issue in Chrome, but was successfully able to copy from a Google doc, Word, and Storyline 360.

There's a 1500 character limit for each comment per our FAQs, so I think it could be the source file where you're copying from, but I would like to hear more about your process to see if we can nail the culprit!

Mark Banit

Hi Ren,

Thanks for following-up. I was copying just from Notepad... but looks like it was related to the 1500 character limit. I just went back and ran a count on the text and it was just over 1600 characters, so that explains it. It's a rare occurrence that there would be a single comment with that much text, so I'm not concerned about running into it much in the future, but at least now I'm aware of the 1500 char limit that I know to avoid. Thanks for clarifying that!