Inability to replicate errors
Jul 28, 2020
Occasionally, I will run into an issue where a stakeholder will review a course within Review 360 and say that a screen's audio is clipped at the beginning. I animate with Vyond if that matters at all. I will investigate this only to find that the audio within the animated video (the actual MP4 file) is perfectly in sync but when I go to Review 360 and preview the final product, sometimes the audio does clip within the first second or two. Frustratingly, it doesn't do this consistently.
Additionally, I've found similar issues in Review 360 with hover states where they will not reset as they should. This happens often but not consistently and I can't see anything in the triggers that would explain this.
Has anyone else experienced this or know how to troubleshoot?