Is Review 360 Having Problems?

Mar 30, 2020

I've reached out to Support about this, with no response yet. I posted an early review of my project on Review 360 last week, and it worked great. I also previewed the story file and it worked fine. And I published it as a web video and it worked fine. 

I've got my project ready for the next review, and it uploads to Review 360, but when I play it, it fast forwards at high speed straight through all the screens until it gets to screen 30 where it stops, and starts to work correctly. I published it to a video, and I get the same behavior. 

As I was working on the project over the weekend, it kept crashing my PC, and I restarted and rebooted and resaved the story project multiple times, even under different names. 

None of the triggers or player settings have changed between Reviews 1 and 2.

Is it possible my story file is corrupt? Or is Review 360 having problems?

Here's the link to the review :

3 Replies
Shari Pobjecky

Thank you for sending the link.  The fabulous support team was able to find the problem in my file.

I still have a few open cases, however. What would you say is generally the turnaround time on cases? I get an immediate confirmation email, then a follow up from the specialists assigned tot he case usually comes in a few hours. Then, it might take 24 hours for the next step in the tread.

Knowing more about the SLA would help me plan.



Ashley Terwilliger-Pollard

Hi Shari,

So happy to hear that Philam was able to help you out! 

As for our SLA and turnaround time, you'll see an automated email immediately upon submitting a case that shares your case number and a unique upload link in case you need to share any more resources with us. That email also sets the expectation that you'll hear from our team within 1-2 business days, but it's typically closer to a few hours since our team is working 24/7!

Once they've begun investigating, testing and troubleshooting your project the time to respond can vary based on the issue. I see you've got cases with Jopney and Mark, so I'll reach out to them so that they can follow up! 

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