Is anyone else having issues with Review 360? I have a stakeholder who can't get into the course with the review link. I have invited her using "Request Review" and enabled the option of not needing an articulate account to comment.
I am not seeing any other reports related to Review 360 not working, but I am happy to help make sure everything is working on your end!
Your stakeholder shouldn't need an Articulate account to comment, but they will need to enter an email to comment so that you can see who is making the comment. Additionally, if they've had an Articulate account in the past, then they will be prompted to sign in. If they don't want to sign in, then they can just use a different email address that is not associated with an Articulate account.
Please let me know if they're still running into this message!
I am having the same exact problem. I provide the review link to stakeholders. but then, they are redirected to the main sign in page where they are directed to create an Articulate account. This is happening even though I have selected the option to allow stakeholders to respond without an articulate account. I came here looking for answers. Does anyone know what to do about this?
I am responding to say that I tried having stakeholders use an Incognito Window and they were still asked for an email and then sent to a sign in screen...which prompts signing up for an account.
Thanks for reaching out about this issue! I see that you’ve reached out to our Support Engineers which is a great call. You'll be receiving an email from a member of our team shortly to continue troubleshooting.
It sounds like you've also hit a snag when trying to upload a course to Review 360. Sorry to hear that, but I'd be happy to assist!
Checking the Articulate Status page, I'm not seeing any incidents reported for Review 360. All systems are operational! Testing this on my end (Storyline 360 version 3.80.30988.0 via Windows Parallels on a Mac M1) I was able to upload a sample course to Review 360 without issues.
If you're comfortable sharing one of the affected project files here in the discussion or privately through a support case, we'd be glad to take a closer look and determine what could be causing that behavior!
You're welcome! Thanks for following up! Glad to hear updating to the current version of Storyline 360 solved your publishing issues. If you run into any trouble moving forward please let us know and we'd be happy to assist.
12 Replies
Hi Jennifer!
I am not seeing any other reports related to Review 360 not working, but I am happy to help make sure everything is working on your end!
Your stakeholder shouldn't need an Articulate account to comment, but they will need to enter an email to comment so that you can see who is making the comment. Additionally, if they've had an Articulate account in the past, then they will be prompted to sign in. If they don't want to sign in, then they can just use a different email address that is not associated with an Articulate account.
Please let me know if they're still running into this message!
I am having the same exact problem. I provide the review link to stakeholders. but then, they are redirected to the main sign in page where they are directed to create an Articulate account. This is happening even though I have selected the option to allow stakeholders to respond without an articulate account. I came here looking for answers. Does anyone know what to do about this?
Hi Chishamiso!
Thanks for sharing that you're running into this as well! Are all stakeholders asked to create an Articulate account or just specific stakeholders?
Yes, all stakeholders are being prompted to create an Articulate account.
Hi, Chishamiso!
I just replied to your other post, here!
I am responding to say that I tried having stakeholders use an Incognito Window and they were still asked for an email and then sent to a sign in screen...which prompts signing up for an account.
This same problem is happening to all of my stakeholders as well. Is there a fix yet?
Hi Learning Development,
Thanks for reaching out about this issue! I see that you’ve reached out to our Support Engineers which is a great call. You'll be receiving an email from a member of our team shortly to continue troubleshooting.
Hi there, I am experiencing the same issue. I cannot publish anything to the Review! Is something wrong with it?
Hi Desi!
It sounds like you've also hit a snag when trying to upload a course to Review 360. Sorry to hear that, but I'd be happy to assist!
Checking the Articulate Status page, I'm not seeing any incidents reported for Review 360. All systems are operational! Testing this on my end (Storyline 360 version 3.80.30988.0 via Windows Parallels on a Mac M1) I was able to upload a sample course to Review 360 without issues.
If you're comfortable sharing one of the affected project files here in the discussion or privately through a support case, we'd be glad to take a closer look and determine what could be causing that behavior!
Hi there,
It is working now. I had to update the app and it works now. Before, I was unable to publish to the review at all.
Thank you for your help!
Desi Ivanova
Hi Desi!
You're welcome! Thanks for following up! Glad to hear updating to the current version of Storyline 360 solved your publishing issues. If you run into any trouble moving forward please let us know and we'd be happy to assist.
Have a great rest of your week!