I have published several Storyline 360 projects to review. Now, when I log into review, they are all missing. Are these deleted after a certain amount of time? How can I recover them? Thank you.
Did you log into Articulate 360 and Review.articulate.com using the same Articulate ID? If you've published your files to Review, those are connected to your Articulate ID and should display there if logged in.
Any individual .story files are saved locally to the computer where you created them, so those you'd need to transfer to the new PC to open and edit in Storyline.
The next step would be to work 1:1 with our support team to dig a bit deeper, but I see that you are already working with Gerald, so you took the right step :)
Hi, Andrea! Gerald is one of our fantastic Support Engineers. If you ever need one-on-one help with that team, they're just a click away. You can open a case right here!
Now, tell me more about what's going on. Are you missing Storyline 360 files? Those files should be saved somewhere on your local hard drive. Have you tried using the Windows search feature to locate those files?
6 Replies
Could it be because I uninstalled Articulate 360 on an old PC and re-installed it on a new one?
Hi Judy,
Did you log into Articulate 360 and Review.articulate.com using the same Articulate ID? If you've published your files to Review, those are connected to your Articulate ID and should display there if logged in.
Any individual .story files are saved locally to the computer where you created them, so those you'd need to transfer to the new PC to open and edit in Storyline.
Yes. I actually have two accounts. I signed into both and they are both empty. Thank you!
Thanks for confirming Judy.
The next step would be to work 1:1 with our support team to dig a bit deeper, but I see that you are already working with Gerald, so you took the right step :)
Who is Gerald- same problem here! Help! haha
Hi, Andrea! Gerald is one of our fantastic Support Engineers. If you ever need one-on-one help with that team, they're just a click away. You can open a case right here!
Now, tell me more about what's going on. Are you missing Storyline 360 files? Those files should be saved somewhere on your local hard drive. Have you tried using the Windows search feature to locate those files?
This discussion is closed. You can start a new discussion or contact Articulate Support.