Not able to comment in Review 360

Dec 08, 2023

Morten Jacobsen
By Morten Jacobsen

I'm having problems with sharing modules for review in Review 360 with one particular user. I can share and receive comments from everybody else but my manager. When she tries to enter her comments she is asked to log in using her Articulate ID. She has never used Rise but may have created a profile at some point. The point is that she can't remember her password and when she tries to get it by clicking 'forgot password' she doesn't receive a new one. She has also tried logging in using her gmail.com email but that doesn't help either. 

It is incredibly frustrating. Is there any way to 'reset' her completely so that she can access and comment on modules like everybody else?

6 Replies
Steven Benassi
5 months ago12/08/23 at 4:54 pm (UTC)

Hi Morten!

It sounds like your colleague hit a snag when trying to leave comments in Review 360. Sorry to hear that, but I'd be happy to assist!

Is it possible you don't have the checkbox checked for the Allow users without Articulate IDs to comment option?

Also, if you're comfortable sharing your teammate's e-mail address with us privately, we'd be happy to check and confirm if they are already signed up.

Looking forward to hearing from you!

Morten Jacobsen
5 months ago12/12/23 at 7:50 am (UTC)

Hi,

As mentioned, I only have problems with the following user:

Jannie Højer, jaho@kvadrat.org or jaho@kvadrat.dk

Med venlig hilsen / kind regards

Morten Jacobsen
Specialist, People Development
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Kelly Auner
5 months ago12/13/23 at 5:10 pm (UTC)

Hi, Morten!

I'm happy to jump in here and assist you. I don't see a support case opened under your name or your colleagues. Could you please confirm that you've opened a case?

I checked the emails you provided for Jannie, and it appears that there was a previous trial associated with jaho@kvadrat.dk. If they have access to that email, I'm happy to open a support case on their behalf to provide them with a temporary password.

Also, just a quick note that replying via email includes your signature here so you are welcome to edit the post and remove that information if you wish!

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