I have two accounts with different log in and email information. When I go to publish a course to review it publishes to the wrong login. Even after clearing my history/cache. I uninstalled and reinstalled the software and it's publishing to the wrong account. Can you help me get the courses to publish to the correct account. I log in prior to starting work. It only happened when I opened an old file related to my old account. Now I can't access the new account even wiping the machine.
Thanks for reaching out! I appreciate you taking the time to troubleshoot publishing content using multiple logins.
From here, I'm going to enlist our Support Engineers' help, so we can figure out what's happening behind the scenes. You should receive an email from the team shortly, and I'll follow along to share any relevant insight here!
I'm having exactly the same problem. I've re-installed Articulate and double checked that I'm signed into the right account but all my review 360 files still get published to a second account I've only ever used once for one hour.
The second account login was provided by a client who wanted their work kept separately from my other projects.
I've gone ahead and created a support case on your behalf so one of our support engineers can help resolve this. Be on the lookout for an email from our team soon with the next steps!
Is there a solution for this? I am finding I need to uninstall and reinstall the app, sometimes multiple times, to get things to publish to the account I'm signed in as. I'm often needing to publish from both accounts in the same day, so it's quite frustrating and a massive time-suck. Thanks for any help!
I was only able to fix by uninstalling and reinstalling too. It’s hugely frustrating, especially as Articulate are about to raise the annual cost per user by 10% while there are still so many bugs that need fixing.
I got there in the end after uninstalling and reinstalling the app several times. Cost me over an hour. I was advised by support to clear my cache (which I already had), but I'd prefer not to delete all my data every time; that's a hassle. I was also advised to use separate browsers for each account, which although I'm not crazy about, I will have to try, as I need to be able to alternate.
I found a solution that works (I switch between 3 accounts). I created a separate Chrome profile for each account (I saved my logon credentials, but that's probably not necessary). To switch profiles in Articulate 360 I...
Open a browser window with the associated Chrome account
Sign out of the Articulate 360 app
Sign in on the Articulate 360 app (automatically opens the sign-in window in the active window from step 1)
Sign in on the browser
Anything I publish to Review goes to the account I selected in steps 1 and 4.
Update: it looks like our issue came about because the slides were deleted and recreated between publishes to Review. As a result, the comments (tied to the original slides by unique slide IDs, I presume) became orphaned.
Ack, interestingly I've had no comments on any of the ones I've been publishing. But I will give your suggestion ago, about ensuring my logins are within different Chrome accounts. Thanks!
Hello, also having this exact same problem. Cannot publish to my second account. Signed out everywhere in every browser, signed into my other account, every time I open up Storyline, it shows all the courses from my other account to 'update' and cannot publish a single course to my second account. I have uninstalled and reinstalled Storyline and the SAME PROBLEM is still there. All the listings from my first account, and still cannot publish to the second account!
Update: I was instructed to clear my cache. It didn't help at all. And it doesn't affect the business that's within Storyline at all. Unhelpful suggestion and a continued colossal waste of time honestly. I also reinstalled and installed Storyline, 360 and everything twice. No change. And I spent HOURS on this, with zero resolution.
I was also then instructed to change my 'default browser' for my entire computer to accommodate this and try to make a fix. Also unacceptable and frustrating as a 'solution' suggestion, as I would really like to chose my own browser for my computer and shouldn't need to uproot my entire world to sign into my Storyline account. And still doesn't really fix the problem at all, just a work around.
My Storyline 360 Review AND Peek go to the wrong account. Every time. I have not ONCE been able to post to my secondary account. Not once ever.
BUT I did discover a workaround (that was not suggested to me by anyone in the support staff or in this thread, but a fellow employee who ran into the same issue - also never resolved).
The ONLY way I was able to publish to my second account was as following:
In publish to 360 options, there is publishing to a new project (publishing to the wrong account always), existing project (again a sign that it's the wrong account - as all of the options are from my other account) and then OPTION 3 below is to 'Publish locally for manual upload'.
Do that, find the folder it goes to. THEN (since you're logged into the correct account everywhere else except within Storyline....) go to your review account and publish manually via upload.
I still am unable to actually publish to my own second account without a manual upload.
I hope someone else some day finds this post helpful.
Thanks for checking in on this. It sounds like you're experiencing this issue as well. I'm sorry to hear that! I'd like to connect you with one of our Support Engineers so we can investigate what's going on. You can get in touch with them, here.
I don't know if anyone is still having this issue but in my case I found a simple workaround for juggling content from multiple accounts. I simply logged out using the App manager AND the sign-in Articulate prompt in my web browser and then signed back into the account I wanted to use. The App Manager is the blue icon with an "a" and line above it; its what you use to load all your 360 apps after download. I attached a screenshot of it.
17 Replies
Hi F,
Thanks for reaching out! I appreciate you taking the time to troubleshoot publishing content using multiple logins.
From here, I'm going to enlist our Support Engineers' help, so we can figure out what's happening behind the scenes. You should receive an email from the team shortly, and I'll follow along to share any relevant insight here!
The second account login was provided by a client who wanted their work kept separately from my other projects.
I'm sorry you're facing this issue as well, Mark!
I've gone ahead and created a support case on your behalf so one of our support engineers can help resolve this. Be on the lookout for an email from our team soon with the next steps!
Is there a solution for this? I am finding I need to uninstall and reinstall the app, sometimes multiple times, to get things to publish to the account I'm signed in as. I'm often needing to publish from both accounts in the same day, so it's quite frustrating and a massive time-suck. Thanks for any help!
I was only able to fix by uninstalling and reinstalling too. It’s hugely frustrating, especially as Articulate are about to raise the annual cost per user by 10% while there are still so many bugs that need fixing.
Best regards,
Mark Johnson
Frustrating indeed, and I totally agree.
I got there in the end after uninstalling and reinstalling the app several times. Cost me over an hour. I was advised by support to clear my cache (which I already had), but I'd prefer not to delete all my data every time; that's a hassle. I was also advised to use separate browsers for each account, which although I'm not crazy about, I will have to try, as I need to be able to alternate.
Best of luck; and thanks so much for responding!
You’re welcome! Glad you got it sorted. I’m now using two separate laptops to avoid this issue! Crazy…
I found a solution that works (I switch between 3 accounts).
I created a separate Chrome profile for each account (I saved my logon credentials, but that's probably not necessary). To switch profiles in Articulate 360 I...
Anything I publish to Review goes to the account I selected in steps 1 and 4.
Update: it looks like our issue came about because the slides were deleted and recreated between publishes to Review. As a result, the comments (tied to the original slides by unique slide IDs, I presume) became orphaned.
I ended up buying a second Articulate licence - the client paid that cost. But thanks for the advice. I'll try your method in the future.
Ack, interestingly I've had no comments on any of the ones I've been publishing. But I will give your suggestion ago, about ensuring my logins are within different Chrome accounts. Thanks!
Hello, also having this exact same problem. Cannot publish to my second account. Signed out everywhere in every browser, signed into my other account, every time I open up Storyline, it shows all the courses from my other account to 'update' and cannot publish a single course to my second account. I have uninstalled and reinstalled Storyline and the SAME PROBLEM is still there. All the listings from my first account, and still cannot publish to the second account!
Hi, Lindsay.
Thank you for opening a support case! I see you're working with Fannie May, so you're in great hands!
Please reach out through the case if you have additional questions.
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Update: I was instructed to clear my cache. It didn't help at all. And it doesn't affect the business that's within Storyline at all. Unhelpful suggestion and a continued colossal waste of time honestly. I also reinstalled and installed Storyline, 360 and everything twice. No change. And I spent HOURS on this, with zero resolution.
I was also then instructed to change my 'default browser' for my entire computer to accommodate this and try to make a fix. Also unacceptable and frustrating as a 'solution' suggestion, as I would really like to chose my own browser for my computer and shouldn't need to uproot my entire world to sign into my Storyline account. And still doesn't really fix the problem at all, just a work around.
My Storyline 360 Review AND Peek go to the wrong account. Every time. I have not ONCE been able to post to my secondary account. Not once ever.
BUT I did discover a workaround (that was not suggested to me by anyone in the support staff or in this thread, but a fellow employee who ran into the same issue - also never resolved).
The ONLY way I was able to publish to my second account was as following:
In publish to 360 options, there is publishing to a new project (publishing to the wrong account always), existing project (again a sign that it's the wrong account - as all of the options are from my other account) and then OPTION 3 below is to 'Publish locally for manual upload'.
Do that, find the folder it goes to. THEN (since you're logged into the correct account everywhere else except within Storyline....) go to your review account and publish manually via upload.
I still am unable to actually publish to my own second account without a manual upload.
I hope someone else some day finds this post helpful.
Can we please fix this?
Hi, Angela!
Thanks for checking in on this. It sounds like you're experiencing this issue as well. I'm sorry to hear that! I'd like to connect you with one of our Support Engineers so we can investigate what's going on. You can get in touch with them, here.
I don't know if anyone is still having this issue but in my case I found a simple workaround for juggling content from multiple accounts. I simply logged out using the App manager AND the sign-in Articulate prompt in my web browser and then signed back into the account I wanted to use. The App Manager is the blue icon with an "a" and line above it; its what you use to load all your 360 apps after download. I attached a screenshot of it.