Review 360 not playing audio on a Storyline 350 file.

Feb 22, 2023

Hello, I am trying to publish my training for review but when I do so, the audio goes away. I have a voiceover on almost every slide and it works just fine in the preview section of Storyline 360 but as soon as I try it in Review, the audio will not play. My volume is on and works for other things. 


Any suggestions?

4 Replies
Jose Tansengco

Hello Madison, 

Thanks for reaching out!

Most modern browsers require learners to interact with a webpage before any media files are allowed to be played. You can learn more about this policy here. Try clicking on your published course to see if this allows the media files in your slides to play. If they do, try integrating some form of interaction at the beginning of your course to see if this helps. 

If the issue persists after adding interaction, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!