Review Comments All Grouped Together

Yes, this seems to be an issue, thanks for reporting.  Makes it really hard to fix courses after they are reviewed.

Hi Antony and Jeff.  We've spotted this behavior too and have it documented for our team!  I'll include this discussion in our report so we can update you when that's fixed.  

Thanks for reaching out!

I wanted to add to this. I could look in the Feedback link and it shows the comments per slide, but the top header shows Course Overview. It is very important for how I use comments to have separate comments per lesson. I use Review as a Leader Guide and the comments are the Leader Notes. 

Thanks for chiming in, David. To be sure, are you using Rise? Since you mentioned "slides", I wanted to be sure you're not using Storyline. 

Yes, I am using Rise. 

I did a quick test with Storyline. I published in Review and the comments stayed separate between slides. 

Hey everyone!  We released a fix for this issue.  Please open your Rise course and publish it to Articulate Review again.  You should see your comments sorted by lesson now.

Thanks for letting us know!

Thank you for such a quick fix! :0)

Awesome, thanks for the fast turnaround!

I republished from Rise to Review and this didn't sort my feedback. Is there anything else that needs to be done?

Oh no, Jennifer. I'm sorry you still see this behavior!

Is this happening with past comments or new ones? Unfortunately, comments that were made while this bug was open will continue to show up under Course Overview. However, any new comments should now appear in the correct location after republishing.

I'll be standing by!

Hello, this behavior has returned. Well, for me, it is the first time experiencing this. Just earlier this week, I was able to see comments singled out; now they are all grouped together and it is very difficult to follow and make my edits. Can this be fix in a timely fashion? Well, I just read the previous reply to another comment and it looks like i am going to be stuck with the current comment structure. However, I am getting ready to send this out for a much larger scale review and having them all grouped together is not going to be good for making edits. Please help before the review starts.

Thank you!

Hello Gary and welcome to E-Learning Heroes :)

Thanks for reaching out and sharing what you are running into when using Review 360.

The original issue posted in this discussion was resolved in a November 2018 update, so it sounds like you may be running into another issue.

I've opened a support case on your behalf so that you can work 1:1 with a support engineer.

You should be hearing from someone soon.

Hello Leslie,

Thank you very
much.

Regards,

Gary
Shockley
Instructional
Designer
800-531-7174
 |  x63116

No worries, Gary.

It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

Hello, 
I also have run into this problem. 
All comments are grouped together and it is very difficult to make the edits. 
This kind of behaviour is only shown in one course. The other courses that I uploaded to Review seem to be working correctly. 
Could you help me fix this problem? 

Thank you!

Hi Jakob!

I see what you mean! It sounds like Reviewers might be replying to themselves rather than adding a new comment. 

Here's a quick Peek where I've explained the difference between replying to a comment and creating a new comment. Here's the link.

Hi Lauren, 

now it works just fine. 
Thank you for your help!  

Great news, Jakob! Thanks for the update :)