I have some Storyline files out for review at the moment. This morning I got 15 email notifications of new comments in a particular Review file. However when I go into Review to look at the comments in context, they are not there. I have been using Review a lot on this project and this is the first time this has happened to me. I am at the pointy end of the project so really can't afford to be losing time with problems like this at this stage.
This just happened to me; we had reviews from yesterday, I made the changes today, and republished. Now, the comments are not appearing but I would like the reviewer to be able to review his suggested change against what is there now after I made revisions to his change. Does that make sense?
Hi there, Michele! Can you check to see if you published a new version of that course, rather than updating an existing version? You would see both items in your Articulate Review dashboard here.
Good afternoon. I have the same issue as the original poster. My storyline course is being reviewed in Review 360 and the comments came through to my email but are not showing in Review 360. The course was updated while the reviewer was posting comments (I didn't know he was reviewing it at that time) and I can't make heads or tails of which screens the comments I got via email are referring to. Is there a fix?
I'm sorry you're not seeing the comments in Review 360! I have opened a case on your behalf. You should be hearing from our support engineers within one business day but usually sooner. If you have any questions please respond within the case via email.
I'm having the same issue. I have comments in my course from this morning but nothing from the last 2 hours is showing up in Review. The emails coming in fast and furiously but don't include the slide number, so I don't know which comments are for which slide. I'm using version Storyline 3.60 version 3.68.28887.0
I'm sorry you're having an issue with seeing your comments in Review 360! I have opened a support case on your behalf. You should be hearing from support engineers soon to help with your issue.
36 Replies
Thanks Monica - we'll look into it and let you know if there are any other issues!
This just happened to me; we had reviews from yesterday, I made the changes today, and republished. Now, the comments are not appearing but I would like the reviewer to be able to review his suggested change against what is there now after I made revisions to his change. Does that make sense?
Hi there, Michele! Can you check to see if you published a new version of that course, rather than updating an existing version? You would see both items in your Articulate Review dashboard here.
Let me know if that's not it!
Hi, I am having an issue where my SME is saying he is sending comments but I do not see any. Is there a solution?
Hi Dianna,
Thanks for reaching out and letting us know that you're running into a similar issue.
Good afternoon. I have the same issue as the original poster. My storyline course is being reviewed in Review 360 and the comments came through to my email but are not showing in Review 360. The course was updated while the reviewer was posting comments (I didn't know he was reviewing it at that time) and I can't make heads or tails of which screens the comments I got via email are referring to. Is there a fix?
Hi Katy,
I'm sorry you're not seeing the comments in Review 360! I have opened a case on your behalf. You should be hearing from our support engineers within one business day but usually sooner. If you have any questions please respond within the case via email.
Thanks for reaching out!
I'm having the same issue. I have comments in my course from this morning but nothing from the last 2 hours is showing up in Review. The emails coming in fast and furiously but don't include the slide number, so I don't know which comments are for which slide. I'm using version Storyline 3.60 version 3.68.28887.0
Hi Marie-Claude,
I'm sorry you're having an issue with seeing your comments in Review 360! I have opened a support case on your behalf. You should be hearing from support engineers soon to help with your issue.
Thanks for reaching out!
We are having the same issue with some of our courses.
Hi Brandon,
Thanks for reaching out!
I've opened a support case so we can investigate what's going on. You should be hearing from our team soon via email.