I have multiple Articulate 360 licenses. We have a bunch of content on one of the Rise licenses, however, that person is no longer with the company. I need to copy/share that content with another license so the content is not lost. Is there anyway to access that content from an admin license?
There isn't a way to access another user's Rise courses, but I can see how it would be valuable in cases like this where a user is no longer part of the team. I've added you to our feature request system, so you'll be notified if our developers add this feature in the future.
In the meantime, you can access Rise courses for a user that's no longer on your team with some help from your IT staff. Here's how:
1) Ask your IT staff to temporarily forward the user's email address to you or to grant you temporary access to their email account. You'll need this to complete step 3 below.
2) Add the email address back to your Articulate 360 Teams account as a user, temporarily.
Seconding this feature request! We need a Superuser that can access and move Rise files. Justifying the temporary email forwarding to IT would be a nightmare.
3 Replies
Hi Justin,
There isn't a way to access another user's Rise courses, but I can see how it would be valuable in cases like this where a user is no longer part of the team. I've added you to our feature request system, so you'll be notified if our developers add this feature in the future.
In the meantime, you can access Rise courses for a user that's no longer on your team with some help from your IT staff. Here's how:
1) Ask your IT staff to temporarily forward the user's email address to you or to grant you temporary access to their email account. You'll need this to complete step 3 below.
2) Add the email address back to your Articulate 360 Teams account as a user, temporarily.
3) Reset the user's Articulate 360 password here: https://articulate.com/aid/reset-password
4) Sign into Articulate 360 with the user's email address and new password: https://360.articulate.com
5) Transfer ownership of each Rise course to another user on your team: https://community.articulate.com/series/157/articles/rise-working-on-a-course-with-other-team-members#transfer
6) When you're done, you can remove the user from your Articulate 360 account.
To avoid this scenario going forward, we recommend asking users to transfer their Rise courses to new owners before leaving the team, if possible.
Let me know if you have any questions. I'm here to help!
Seconding this feature request! We need a Superuser that can access and move Rise files. Justifying the temporary email forwarding to IT would be a nightmare.
Hi Justin and Kristen,
Good news: now it’s easy to transfer Rise 360 content from one team member to another when someone leaves the team.
Check out this video to see how it works and this step-by-step tutorial for more details.
And these aren't the only cool features we released today! Visit our what’s new page for the full list.
Let me know if you have any questions or comments. :)
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