Articulate Storyline Blocks in Rise 360 not automatically playing when there is audio

Thanks for the advice Matthew. 

However, I'm doing what is mentioned here and it still doesn't work...

I have 1 slide which is set to Slide advances = By user. The audio is only on the layers, Users need to select the items on the slide to view the layers, which have audio. 

Thanks Matthew, the problem is being experienced on a computer/laptop not a mobile device. 

Thanks again for the advice Matthew and for trying to solve this issue. Good idea - I'll contact support and let you know. 

The Support Team were able to solve my problem. 

One way to avoid the Play button is to insert a blank slide as your first slide and add a trigger to jump to the next slide when the slide's timeline starts.  

No more black play button screen :)

The black screen on launch happens for me also and this fix solved the problem...thank you Alyssa! 

Does anyone know WHY this happens? I have 2 back to back SL blocks in Rise, and the second is duplicated from the first. The second plays fine, the first launches with the black screen and the play button. 

Hi Lyn! Your browser uses that play button as permission to play media automatically. Once you've clicked the play button once, your browser knows it can play media automatically for future Storyline blocks. I'd want to take a peek at your lesson to be sure, but it sounds like that's why you're only seeing the play button on the first Storyline block.

I figured out what was happening and thought I'd share. There was a short video in the timeline that I decided not to use. I used a graphic instead and place it on top of the video and did not remove the video. Once I removed the video from the timeline the problem resolved. 

Thanks for the update, Lyn! 

Basically its a simple change inside the Articulate Javascript files to get it working.
See here for a sample on Review. A click is needed offcourse to start...but not the bigblackscreen as is...
https://360.articulate.com/review/content/955d879c-b34e-4c51-9a54-1793ab85a2d7/review
To show it works in Rise too...
https://360.articulate.com/review/content/33063901-1793-4bf6-93e2-0aed60b3f906/review
As you can see the video autoplays... the audio needs a click...but again...no bigblackscreen of horror needed.

Whats needed is a small change in the slides.min.js thats in the Articulate programme folder.
Adding that here...

Make sure you first rename your original slides.min.js to slides.min.org.js so you have it available when something goes wrong...

Reposting to ask about this issue again. Inserting a blank slide with a jump trigger to the next slide fixes the black screen that shows as a placeholder in Rise, but it also then doesn't autoplay the audio (no video, just audio) that should start as soon as that (previously first) slide launches in Rise. The audio will play if the screen is clicked (as if I'm clicking to play a video) but I need the audio to start without any additional clicking. I even added a trigger to play audio when timeline starts but no luck. Any advice how to fix this so audio autoplays on launch? 

Hi Lyn! Thanks for reaching out! Looks like you're working on this in a private case with us. We'll continue assisting you from there!

Thanks Alyssa, that helped me as well