a pdf to an attachment block. The file is on my local machine. I navigate to and select the pdf file and generate the iError message. The "i" does not provide any feedback.
Sorry to hear you've hit this setback when uploading PDFs to a Rise lesson! Glad to see Karl has been helping you!
I noticed that you've also opened a support case. Smart move! You're in excellent hands troubleshooting with our support engineers and they should be following up with you shortly.
We can continue the conversation through your case to keep all information in one spot.
Also, it looks like part of your e-mail signature came through when you replied via e-mail. You can remove that if needed by clicking ‘Edit’ beneath your response.
5 Replies
Hi,
In the PDF file names, avoid:
No spaces, no numbers, and still no upload. Recreated the doc 3 times.
Hi Renee!
Sorry to hear you've hit this setback when uploading PDFs to a Rise lesson! Glad to see Karl has been helping you!
I noticed that you've also opened a support case. Smart move! You're in excellent hands troubleshooting with our support engineers and they should be following up with you shortly.
We can continue the conversation through your case to keep all information in one spot.
What's the maximum file size on a single pdf upload?
Hi Renee!
The maximum file size for each media file is 5GB for Rise 360.
Also, it looks like part of your e-mail signature came through when you replied via e-mail. You can remove that if needed by clicking ‘Edit’ beneath your response.