Cant open any attachments from this forum

Hello there Articulate

I am receiving a lot of feedback from people who are not able to successfully complete some of the courses we made in RISE. So they get to the end but then see a message that they cannot complete the training. This regards courses created in Rise and published in our LMS (Successfactors).   

I am trying to read old discussions to research this problem.  I see that you have a number of documents that may help me, but when I click on the links to open the documents, I just get an error message and cannot access them.  

Please could you help me with the error?  I have attached a printscreen to show what I can see.

Perhaps you could also share the documents with me?  I am interested in 

* Systems requirement sheet

* How to troubleshoot your LMS with SCORM Cloud

Anything else you think may help with my investigation into why the courses can not always be completed.

Many thanks!