Word download in Rise not downloading

Jul 15, 2019

Hi all, i'm hoping you one of you may be able to help me with an error i'm having on Rise.

I've created a Rise module which hosts a few .docx word documents. When I tested it it all worked fine, and I did this via mac, pc and mobile phone.

Now that it's live, we've had a handful of queries from users that they are getting  this error message:

"The file (name) cannot be opened as there are problems with the contents"

Has anyone seen this before?

My gut thinks it's a compatibility issue with older versions of Word or even the browser being used to access Rise, but as the learners are all external, it's hard to obtain feedback.



3 Replies
Alyssa Gomez

Hello, Luana!

In Rach's case, her users were exceeding the file name character limit when downloading the Word document, so the file would get corrupted. To fix this, we suggested that she shorten the names of the Word document files.

If you'd like us to take a closer look at your course, please send us the Share link by opening a case!

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