I am creating videos in Camtasia. To successfully show in Rise, I usually download the captions in .srt, open the video in Storyline, import the .srt captions, and then export the captions in .vtt from Storyline. I then add the .vtt file to my video in Rise. This has worked for me until this last week. It shows as successfully uploading the captions to Rise, but they do not appear in the video. Help?
I have the same issue with my MP4 videos, I replaced a video with a new one and now when I try and upload the same .VTT caption file it does nothing. I tried adding the default Multimedia > Video item and uploading the .VTT to that, it doesn't work. Everything worked fine a few weeks ago. I've tried Chrome and Edge browsers.
I am having the same issue as Sara and others above. This functionality used to work quite well in Rise. Christopher, can you share the fix you implemented for Sara Willhite?
Luisa from our support team was actually the one who helped out Sara. Luisa converted the SRT file to a VTT file. If you haven't tried it yet, give it a shot. You may also use YouTube to autogenerate a VTT file from your Video. Check out the tip in this article for details on this process.
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I have the same issue with my MP4 videos, I replaced a video with a new one and now when I try and upload the same .VTT caption file it does nothing. I tried adding the default Multimedia > Video item and uploading the .VTT to that, it doesn't work. Everything worked fine a few weeks ago. I've tried Chrome and Edge browsers.
Edit, I've now fixed. I downloaded a new .VTT file from GitHub and copied my old caption text into it, saved and it uploaded.
Hi Hugh! I'm glad to hear that you were able to find a solution to your issue.
Please feel free to reach out to us again should you have other questions or concerns!
I am having the same issue as Sara and others above. This functionality used to work quite well in Rise. Christopher, can you share the fix you implemented for Sara Willhite?
Hi Helen,
Luisa from our support team was actually the one who helped out Sara. Luisa converted the SRT file to a VTT file. If you haven't tried it yet, give it a shot. You may also use YouTube to autogenerate a VTT file from your Video. Check out the tip in this article for details on this process.