closing a module



We are currently experiencing problems when our candidates have to leave a Rise module. The server does not receive any information that the Rise is fully completed, therefore there is no pop-up to leave the Rise. Our platform does indicate that the module has been 100% read, but remains as if it has not been closed.


Is this situation known? And how can we solve this?


If you would like more information, please feel free to ask.

2 Replies
Alyssa Gomez

Hi Jacqueline! I have a few questions that will help me narrow this down:

  1. Is your course hosted on a learning management system?
  2. Does your course have an exit course button or link?

You may want to test your course in SCORM Cloud to see if the same problem happens in that environment. We're happy to help you with testing if you don't mind sharing your file privately here!

Jacqueline Heijs

Hi Alyssa,

We have tested it again and below you can find our answers to your questions:

1. Yes
2. No -> only a pop-up appears, informing you that you can leave the e-learning. But it does not register correctly either. 

 We are unable to test ourselves, which is why we will forward an e-learning via the link in your message.

Thak you!