Custom Font in Rise not Working

Hi Toby,

There may be something helpful here:

https://articulate.com/support/article/Rise-Adding-and-Managing-Custom-Fonts 

Hi Karl, thanks for the tip, but that didn't resolve this issue.

User experience:

I upload the files and press save, then select Futura and the font for the heading and body - the text defaults back to the serif font. When I go back to look at Futura (i.e. Manage Custom Fonts, edit) there are no files present (it is blank)?!?

I thought it may be corrupted woff files, so I converted our ttf files over to WOFF, using your link, but that got the same result. We pay for a license with Futura, do you need to see this to 'enable Futura' fonts on your system? Thanks

Hi Toby! Would you mind sharing your WOFF font files with our team so we can test them from our side? If you would prefer to share them privately, you can do that by opening a case. 

Hi there Alyssa - thanks for getting back to me.

Below you will find the woff files that were shared by the Marketing team. They also shared ttf files that I treid converting to woff using your link - neither of these attempts worked for me. Cheers, :)

Hi Toby. Thanks for sharing those files. I was able to add Futura-LT-Medium.woff into my course and use it successfully.

Have you tried in a different browser or clearing your current browser cache? I wonder if there is something that is preventing those files from saving correctly. If that doesn't work, we can have a closer look at your environment. Just click here and we'll go through everything with you one-on-one.

Thanks Crystal, I'm sure its me and not you, but I can't work it out. I've now tried using a different browser, but with the same challenge. I'll raise a case - thanks

I am having the exact same problems this morning. Except I am trying to do it with Purista, also a licensed font paid for by my company for web use (Via Adobe TypeKit).

I used the tool to convert the TTF to WOFF, and it works fine for previewing in the font conversion tool.

But as soon as I upload it, I default back to what ever default font my browser uses. See here

Why is my comment still invisible?

Soren J Birch
4 days ago
I am having the exact same problems this morning. Except I am trying to do it with Purista, also a licensed font paid for by my company for web use (Via Adobe TypeKit).

I used the tool to convert the TTF to WOFF, and it works fine for previewing in the font conversion tool.

But as soon as I upload it, I default back to what ever default font my browser uses. See here

Might have to do with CORS issues on fonts ?

CORS?

Hi Soren,

I am sorry to hear that you are experiencing this. Please open a case here, and our Support engineers will take a closer look.