I have a storyline block within a rise course which has some layers with small scrolling panels.
When viewing the course, and scrolling within the scrolling layer/SL block, the whole rise course it sits within scrolls down as well as the small panel. It's quite disorienting!
Has anyone had this before or is there a setting somewhere in either rise or storyline that would fix this?
Hi Lea, we are not using an LMS, just the rise.articulate.com hosting. I've tried it on chrome and firefox and it happens on both.
I can't share the link publically. Is there a way I could send it you privately? If it helps, this is only happening when I use the trackpad or mouse to scroll. If I click on the scroll bar on screen and drag down it is only the storyline block that moves.
Sure thing, Ellie! You can share your SL course and share link privately using this form. It would also help if you can include more details explaining your issue. Screenshots would be very helpful! Our customer support engineers will reach out and work with you directly on your issue.
Hello! Was there any resolution with this issue? I'm having the same issue as Ellie where my scrolling with the mouse causes both the embedded Storyline file and Rise page to scroll simultaenously.
5 Replies
Hi there! Is this happening when your course is hosted on an LMS? Will you be able to share a link to your course here so we can see what's happening?
Also, have you tried viewing your course using a different browser?
Hi Lea, we are not using an LMS, just the rise.articulate.com hosting. I've tried it on chrome and firefox and it happens on both.
I can't share the link publically. Is there a way I could send it you privately? If it helps, this is only happening when I use the trackpad or mouse to scroll. If I click on the scroll bar on screen and drag down it is only the storyline block that moves.
Thanks
Ellie
Sure thing, Ellie! You can share your SL course and share link privately using this form. It would also help if you can include more details explaining your issue. Screenshots would be very helpful! Our customer support engineers will reach out and work with you directly on your issue.
Hello! Was there any resolution with this issue? I'm having the same issue as Ellie where my scrolling with the mouse causes both the embedded Storyline file and Rise page to scroll simultaenously.
Thanks!
Alexander
Hello Alexander,
Sorry to hear that you ran into a similar issue.
I'd like to ask a few questions to help clarify your experience:
Additionally, it would be helpful if you could share a copy of your course with us through a support case so we can observe the behavior on our end. We'll delete it when we're done taking a look!