We asked for the translation of a huge amount of our courses made in Rise. We followed the process to export xlf file for course translation.
Now the translation agency has send us back the xlf file to be imported back into Rise but I got an error when I tried to import it to my duplicated course.
Please find enclosed the xlf file I am trying to use. The file itself looks not corrupted. I have no idea why it´s not working.
Hi Georg! Thank you so much for working through this issue with our Support Engineer, Ian. You're in good hands, and you should hear back from him soon!
The fact that this seems to be an ongoing problem is super concerning.
I have run multiple troubleshooting test. When I go to import the translated xlf files, the wheel just spins for eternity savings its processing the translation but doesn't actually take.
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Hi Georg! Thank you so much for working through this issue with our Support Engineer, Ian. You're in good hands, and you should hear back from him soon!
I'm having the same problem as Georg Dobler. Tried different options/formats with no avail. Attached my file.
Hi Ana! I see case 03326833 open for you. One of our technical support engineers will reach out to you directly!
Looking for Rise support.
The fact that this seems to be an ongoing problem is super concerning.
I have run multiple troubleshooting test. When I go to import the translated xlf files, the wheel just spins for eternity savings its processing the translation but doesn't actually take.
I also have a file translated by Smartcat.
Can anyone please contact me? Thank you
Hi Kalena,
Open a technical support case: https://articulate.com/support/contact