Have you seen this? storyline interaction in a Rise project / corrupted display when used in our LMS
I have an e-learning course - built with Rise - running in our LMS (crossknowledge). One step of my course now causes trouble on one learner's HP Elite x2 device. The writing of a storyline interaction, built into the Rise course, appears corrupted and the content becomes barely readable. Here is the course where the problem occurred. It's the SL interaction in the 2nd latest lesson (Quiz zu diesem Lehrschritt) :
Attached the screenshot that show the corrupt fonts as they appeared to the learner. To say that this occurred only to one of seven learners. My LMS support replied, that this seems an issue on the authoring software side and thus they cannot help me. Has anyone of you seen such behavior before?
It seems, the German special letters äöü have something to do with the appearance but not only. If it could be an individual setting problem of the hardware or the browser, I'd appreciate hints on what a learner can do, if this appears in a browser (reset browser?)?
Thx in advance for your support and best regards