When working with Labelled Graphic on Rise, I am having problems loading a new image. The error that pops up is, 'There was an issue uploading. Please Try again." The problem is, this seems to consistently happen now. Any thoughts on why? The current image I am trying to load is 135 KB and is a JPEG. I've loaded images much larger in the past. But only recently has this been happening more and more.
Hey there A B, sorry you're having this trouble with uploading images. I wouldn't expect image size to cause this issue, since we recommend using the highest quality images available. Is it possible that you're not using one of the supported browsers listed here? If you're already using a supported browser and you're still having trouble, send us a link to your Rise course and a copy of the JPEG file by clicking here, and we’ll test uploading the image on our end.
Was there any solution here? I have always uploaded images without a problem, and over the last day or so I've spent all of my time trying to get past the problem presented above. I'd love to hear anything you all came up with. Yes I'm using Chrome. Thanks!
Hey Ben, the issue was finally resolved. It seemed that my IT department had blacklisted a bunch of sites unknowingly. Articulate was able to provide me with a list of sites to white list but we also found some sites that I needed that were also being blocked that were not on the list Articulate provided, so watch for that. One of them for example was pixabay.com which was not letting me access the Illustrations in Storyline 360.
Thanks, A B. I've been working while using my corporate VPN, so maybe that's the problem. I'll hop off of it and see if things work more effectively, though I was able to use Firefox even with the VPN. I'll tinker a bit. You've given me some ideas! Thanks for taking the time to respond.
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Hey there A B, sorry you're having this trouble with uploading images. I wouldn't expect image size to cause this issue, since we recommend using the highest quality images available. Is it possible that you're not using one of the supported browsers listed here? If you're already using a supported browser and you're still having trouble, send us a link to your Rise course and a copy of the JPEG file by clicking here, and we’ll test uploading the image on our end.
Thanks, I just submitted it.
Thanks for letting me know. I can see you are in case #01048726, and you should hear back from one of our Support Engineers shortly!
Was there any solution here? I have always uploaded images without a problem, and over the last day or so I've spent all of my time trying to get past the problem presented above. I'd love to hear anything you all came up with. Yes I'm using Chrome. Thanks!
Hey Ben, the issue was finally resolved. It seemed that my IT department had blacklisted a bunch of sites unknowingly. Articulate was able to provide me with a list of sites to white list but we also found some sites that I needed that were also being blocked that were not on the list Articulate provided, so watch for that. One of them for example was pixabay.com which was not letting me access the Illustrations in Storyline 360.
Thanks, A B. I've been working while using my corporate VPN, so maybe that's the problem. I'll hop off of it and see if things work more effectively, though I was able to use Firefox even with the VPN. I'll tinker a bit. You've given me some ideas! Thanks for taking the time to respond.
No problem, hope you get it worked out.
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