Lesson Stuck in Processing

Sep 21, 2023

A lesson in my Rise course is stuck "processing." it's been that way for more than a day. The only option is to click "cancel," which deletes the lesson. I can view the lesson and content from the preview but cannot edit the content. Any advice is appreciated.

1 Reply
Crystal Horn

Hi there, Sarah! I'm sorry you hit a roadblock. If you're still stuck, try these steps:

  • Use a different supported browser (Firefox, Chrome, Safari, Edge - latest versions)
  • Use a private browsing window, like Incognito mode in Chrome
  • Clear your browser cache, and restart your machine

If you're still having trouble, please let us know in a case! We'll be glad to work one-on-one with you to get unstuck.