I seem to be having problems with the Continue Blocks in Rise 360. When i am creating the course, the blocks are there. When i preview the course in on all devices, the blocks are there. When i publish to LMS and upload to our LMS the blocks are not there, if viewing the content using Internet Explorer (our default browser)
If i view the content in Chrome or on a mobile device the blocks are there. Is there something i haven't ticked in the settings that is stopping these blocks from showing?
That does sound odd, Adam! Thanks for opening a support case.
I see Renson recently requested a copy of your course so we can test it on our side. Let us know if you have any questions about the instructions he sent!
Hi Denise, I can help! While you are editing your course what browser are you using?
Also, if you can share a Peek 360 screencast of this happening, including the whole browser window, that would be really helpful. You can reply here or share those details with us privately here. We'll get back to you with some next steps.
We are having the same issue! Continue blocks show on all devices on RISE previewer. Loaded into LMS (Thought industries) the Continue blocks show on the Desktop but not on tablets or phones. Would LOVE to understand how to resolve this as we've got a number of other courses in the works. (Update: had been using Firefox to check it on the Desktop and Continue blocks appeared; just checked desktop Chrome: no Continue blocks)
Is this an issue that you are able to reproduce when testing in SCORM Cloud? This will help determine if the issue lies within your LMS or the Rise 360 course itself. If you are able to replicate, be sure to send the Rise 360 SCORM output fileto us to take a peek.
You can send that file to us privately by clicking here.
To add to my previous comment. The bar isn't visible in all lessons, except for the last lesson, from where we refer to the quiz. Here it is visible as in the preview version. It seems it has something to do with completing the entire course?
Just adding that a "continue after block above complete" block isn't showing nor impeding progress on mobile (iPhone 11) after a process block. I don't have this issue with continue block after other types of blocks on mobile. All are working fine on laptop.
This sample course has a process block at the end of lesson 1, followed by a continue button. If you test that sample on your iPhone 11, are you able to move on to lesson 2? I'll be standing by!
Thanks Alyssa! I do see the "continue" block and it's working in the sample course when viewed on my iPhone 11. Suggestions for trouble-shooting my course? Again, it works fine on laptop, just this weird quirk on my phone. Thnx again!
20 Replies
Based on what you have said, it seems to be a problem localized to Internet Explorer and not related to anything you have done/not done.
I would also recommend posting this to the Rise forums, and also open a support case.
That does sound odd, Adam! Thanks for opening a support case.
I see Renson recently requested a copy of your course so we can test it on our side. Let us know if you have any questions about the instructions he sent!
I am having the same issues. when I edit the block is there and when I preview they are missing
Hi Denise, I can help! While you are editing your course what browser are you using?
Also, if you can share a Peek 360 screencast of this happening, including the whole browser window, that would be really helpful. You can reply here or share those details with us privately here. We'll get back to you with some next steps.
We are having the same issue! Continue blocks show on all devices on RISE previewer. Loaded into LMS (Thought industries) the Continue blocks show on the Desktop but not on tablets or phones. Would LOVE to understand how to resolve this as we've got a number of other courses in the works. (Update: had been using Firefox to check it on the Desktop and Continue blocks appeared; just checked desktop Chrome: no Continue blocks)
Hello, Desmond!
Is this an issue that you are able to reproduce when testing in SCORM Cloud? This will help determine if the issue lies within your LMS or the Rise 360 course itself. If you are able to replicate, be sure to send the Rise 360 SCORM output file to us to take a peek.
You can send that file to us privately by clicking here.
Hello,
Same problem here. It works in the preview mode, however not when I upload it into Moodle LMS and open the course in Chrome.
Has a solution already been found for this?
Thanks!
To add to my previous comment. The bar isn't visible in all lessons, except for the last lesson, from where we refer to the quiz. Here it is visible as in the preview version. It seems it has something to do with completing the entire course?
Hello, Annemiek!
If you don't mind sharing your published output file with me, I'd be happy to help you test it on SCORM Cloud.
You can attach that file here in a new reply, or upload it privately in a case.
Hello,
I have just sent it to you in a private case.
Regards,
Annemiek
Thanks, Annemiek!
Our lightning-fast team is already testing your file, and you'll hear back from Georvy soon!
Any word on this? I'm having issues, too.
Hi there, Roberta. Tell me a bit more about what you're seeing.
If you'd like to work with us privately, feel free to share those details with my team here. Thanks!
Just adding that a "continue after block above complete" block isn't showing nor impeding progress on mobile (iPhone 11) after a process block. I don't have this issue with continue block after other types of blocks on mobile. All are working fine on laptop.
Best,
Caryn
Hi Caryn!
This sample course has a process block at the end of lesson 1, followed by a continue button. If you test that sample on your iPhone 11, are you able to move on to lesson 2? I'll be standing by!
Thanks Alyssa! I do see the "continue" block and it's working in the sample course when viewed on my iPhone 11. Suggestions for trouble-shooting my course? Again, it works fine on laptop, just this weird quirk on my phone. Thnx again!
Hi Caryn! Would you mind sending us your course Share link? We can test it from our side. If that works for you, you can open a case here.
I just re-exported the course and tried again on my phone and now the "continue" block is showing up and working!
If I run into trouble again, I'll come back to this thread. Thanks so much for the fast assist!
I think you may have the wrong person
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