I am trying to upload a video (MP4 file) on to Rise. However, I keep getting "Error" from Rise when I attempt to upload it with no further information on said "Error". Any help or suggestions would be greatly appreciated, thank you!
The maximum filesize for videos in Rise 360 is 5 GB. You'll need to reduce the size of your upload by either scaling down the resolution or splitting your video into segments. Try uploading a file that is smaller than 5 GB and let me know if this works for you!
5 Replies
Has this file worked for you in the passed? You may want to confirm that the file is supported
https://docs.aws.amazon.com/mediaconvert/latest/ug/reference-codecs-containers-input.html
The file has been used and worked in the past, other MP4 files have been used in the module. Thank you!
Is this a video you can share?
I think the file is too large: 6,481,857 KB.
What would be the solution for this?
Hello Barbara,
Happy to chime in!
The maximum filesize for videos in Rise 360 is 5 GB. You'll need to reduce the size of your upload by either scaling down the resolution or splitting your video into segments. Try uploading a file that is smaller than 5 GB and let me know if this works for you!
You can download a tool called Handbrake to reduce the size of your video. Here's a handy Youtube tutorial video if you're interested in checking this out.