problem uploading film to e-learning created in Rise

Nov 04, 2019

Hallo there

I am trying without success to upload a film to my e-learning, created in Rise.

It is not too big (475,891 KB).  It is an MP4 video, which I think is theoretically allowed (right?).  I am using a suitable browser (Google Chrome)

But I just can't upload the film without reaching the end of the process and meeting the error message "There was an issue uploading, please try again" (please see attachment for a print-screen of the error message.  

Can anyone help with this??

Many thanks!


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