My Rise course won't export

Are you getting any messages?

Hi Boat Market, 

What version of Chrome are you using? You'll want to make sure you're using the latest version per the supported browsers here. Also, as Wendy asked are you seeing an error message or any of the Export prompts? I recorded a quick Peek video of what you should be seeing when you go through the Export process and I did it for LMS. Let us know where things hiccup for you! 

Hello,

I am experiencing the same issue. This is the first time I am using Rise, but I can't even export the sample course. When I tried creating my own, things went great until I got to the exporting step. I have tried exporting it as SCORM, AICC, or No LMS - WEB ONLY, and nothing works.

I have attached a screen shot of the error I am receiving. Any guidance would be appreciated!

Thank you!
Cori

Hi Cori, 

Thanks for the image of the error - I can help get you up and running again with the export! 

It looks like you're using the Chrome browser - do you know which version? Here's a quick Peek on ways to check your browser version. You'll want to use the latest version and you could also try in another browser as listed here. 

Have you tried logging out of your Articulate 360 account and logging back in? 

If you're still unable to go through the export process, let me know! 

Hi Ashley,

I am using Chrome Version 58.0.3029.110 (64-bit), and I have tried logging out or my Articulate 360 account and back in a couple of times, with no result. I still get the same error! I also tried exporting the file in Internet Explorer 11 and got the same issue.

Any help you could give would be great! 

Thanks,
Cori

Hi Cori,

Thanks for checking into that! I'm going to start a Support case for you so that our team can look into your Articulate 360 account. Keep an eye out for an email from Support@articulate.com, okay? 

I'm currently having this issue. I'm unable to export using Chrome or Safari. I tested multiple courses, but none of them export. It was working fine either this morning too.

Any known issues?

I'm seeing the same on my end. 502 errors (gateway) this morning in network traffic. Then a looping 304 and 204 status to authoring.bundle...

I was able to get a single publish out this morning but it's failing for me 99% of the time. Worked great last night. :)

Hi Steve and Megan,

We're investigating an issue that may prevent you from being able to export content in Rise, and export content in Rise to Articulate Review. Sorry that it's slowing you down today! Our team posted an update on this to our status page, and we'll keep that updated as we investigate and fix the issue.  You can also subscribe to email notifications from that page so that you'll never miss any status notices or outages. 

Thanks Ashley!