Next button won't work in quiz when accessed through Citrix
Feb 08, 2017
We're in the process of creating short courses in RISE to use with our LMS at launch in a few weeks but are having issues. The latest issue has us stuck.
We have users who will access learning through tablets (Android and iPad) but also have desk based staff who will use PCs. The PC users access Windows through Citrix and because we have Windows 7 they use IE11, and this has caused some issues with interactive slides.
The current roadblock is the following: Our Citrix users access the web through Citrix, courses work fine until they get to a Next button in a Quiz. The mouse cursor doesn't turn into a pointing finger cursor as it should. Sometimes, if you're patient enough and hover over the button with your mouse cursor the cursor will change and you can click through to the next question. But this isn't always the case, at some point you get stuck and can't get it to change at all.
Has anyone come across this? If so, how did you fix it or work around it?
I'm open to any and all suggestions but need to make sure that the course still works for mobile users on any device.
PS: I have tested this using a SCORM Cloud hosted course as well as on our LMS People Streme and the behavior is the same.