Poor Video Resolution in Rise

Hi Leslie,

I know this topic is a bit old, but we experience the same issue mentioned above.

I was wondering if there is anything we could do so our video has the same resolution in Rise than it has in the original (which has exactly the quality that is recommended).  

I checked the links you attached above and also searched in the forum but couldn't find any solution.

Our content is a bit confidential so I cannot upload a screenshot here.

Your help is very much appreciated :)

Hello, Digital Learning!

Is your video a file upload, or is it embedded from the web? Can you tell me more about how the video appears after inserting it into Rise 360? 

What web browser are you using to view the course?

Hi Alyssa,

the video is uploaded in the Rise module.

It appears a bit blurry as if the quality is reduced.

When I open the video in a media player and compare the screens, there is a big difference.

We use Google Chrome or Edge.

Thank you for your help,
Olivia (from Digital Learning)

Thanks, Olivia. Would you be willing to share that video file with our team so we can take a closer look? We'll delete it as soon as we're done testing.

If that works for you, you can send the file to us privately by clicking here.

I would like to say that I'm having the same issue. In Rise, the video looks blurry compared to my playing it on my computer.

I'm sorry to hear that, Annie. Here are our best practices for working with video in Rise 360.

We'd be happy to have a closer look at your video to see what's happening. Feel free to share it with us here!

Hi Crystal,

I did submit a ticket and attached the video. The answer I just got back from support was a link to the best practices article. I wrote back: 

I've read the article. It doesn't help me. I've met your aspect ratio and file size.

It says you compress the videos while maintaining quality, but clearly that isn't the case if the video is blurry.

Hi Annie,

Thanks for letting us know about the reply to your case, and I'm sorry it wasn't helpful. I've reached out to Rowie to have him follow up with you with further details about your particular video file. 

Thanks, Alyssa. Rowie followed up, and I sent him a video recording my screen, first showing the video in Rise, then showing it from my computer's media player. Going to try to attach it here, in case it's helpful to anyone. You might need to adjust the setting from Auto to 1080p.

I really do appreciate your help. Use your products all the time. I just want them to work as expected. :)

Thanks, Annie. I checked in on your case, and when our team tested your MP4 file, we saw the same blurriness that you are seeing. We did some digging and found that this is a known issue in Rise 360. 

I'm really sorry we don't have a solution for you right now, but as soon as we have an update on this problem, we'll let you know. 

Annie have you considered hosting your video files on a site like Vimeo?

That will skip the Rise video compression step.

Hi Karl,

Yes, that's what I've decided to do. Thanks for the suggestion!

Great! We use Vimeo and it offers several advantages:

The SCORM package is smaller because there are no embedded videos.

If you need to update your videos, you can do so without having to republish your course.

Oh my gosh... that's right! Didn't think of that.

That's an excellent point, Karl! Thanks for chiming in. 😁

Just pitching in to say that I'm experiencing the same problem.

We like to use video in Rise to showcase the software programs we use in our company. However, many of these programs come with very small text, so even a slight drop in video quality really hurts.

Yes, I read your tips on working with video - I am working with a 16:9 resolution and the right codecs.

My original file looks fine, so the culprit has to be the Rise video compression. I understand that in general it makes sense to compress the video, but please offer the option to disable video compression like you do in Storyline. It 

Thanks for chiming in to share your experience, Ina. I'm sorry Rise 360 is affecting your video quality. We'll let you know if we make changes to video compression options in the future. 

I too am experiencing a drop in quality, and it's pretty disappointing. It's a bad assumption that your customers cannot manage video resolutions and quality. To just make a blanket assumption like that, and one that obviously impacts the quality of our work for our customers, seems like a very poor decision. Set a size, resolution, or bitrate limits, or just ask us in a setting if we want to minimize the size of our projects. All that is reasonable. To reduce the quality of my work to save yourself some cheap disk space is not.

Hi everybody.

Here is a quick step-by-step for avoiding video compression and quality loss in Rise:

Step 1: Upload your video in Rise using the multimedia feature

Step 2: Export the SCORM package

Step 3: Unzip de exported SCORM package

Step 4: Go to scormcontent / assets and replace the video exported from Rise with the original video (uncompressed). It is essential to rename the video with the exact same title as the video exported from Rise. It will not play otherwise.

Step 5: Re-zip the package

Alin - you just saved my day. 

For anyone interested, this solution works for xAPI exports as well.

Alin Andronache - you my friend are a genius.  Thank you!!! 

Looks like 2 years later, we still do not have an option to have higher quality videos. 

This worked for a video uploaded to Storyline and used as a Storyline block in Rise 360.

Nearly at every turn with Rise I'm finding limitations.. the latest in a long line is the poor video quality. 

Rise had such potential. 

Are you using video files eg .mp4 files or embedding videos. Embedding IMHO is the way to go as it enable what's called adaptive streaming - how YouTube works. 

Scroll down to "Embedding videos in an authoring tool (Storyline)" and then there are some videos about adaptive streaming and advantages of embedding videos.

https://whatyouneedtoknow.co.uk/embedding-videos/