problem uploading photos in rise? Feb 19, 2019 By Katherine Piatti Is anyone else having problems uploading photos into Rise? Mine keeping getting stuck in "uploading".
Martika Cox Staff 5 years ago02/19/19 at 8:32 pm (UTC) Hi Katherine, I'm sorry you've run into some trouble here. I'd suggest reaching out to our support team - they can help you get this resolved quickly. In the meantime, please let me know if I can help with anything else!
Pamela Hill 5 years ago02/19/19 at 8:34 pm (UTC) Me too! I thought it was my photo. I was using Rise earlier today with no trouble.
Arjun Roychowdhury 5 years ago02/19/19 at 8:38 pm (UTC) Same problem. Some of the existing images in the course are extremely slow to appear in the preview mode as well. Labeled Graphic block is not functioning. Case no: 01702548
Karl Muller 5 years ago02/19/19 at 8:41 pm (UTC) All the images / photos are missing and not appearing in our courses.
Martika Cox Staff 5 years ago02/19/19 at 8:41 pm (UTC) Hi everyone, Our team is investigating this issue. We'll update you here as soon as we know more. You can also follow this incident here. Please reach out if you have any questions!
Karl Muller Karl Muller 5 years ago02/19/19 at 8:43 pm (UTC) Karl Muller All the images / photos are missing and not appearing in our courses. Correction. They are not missing, just EXTREMELY slow in showing up.
Martika Cox Staff Karl Muller 5 years ago02/19/19 at 8:45 pm (UTC) Thanks for the update Karl! We're investigating this issue as we speak. You can keep up to date on the status here.
Katherine Piatti Author 5 years ago02/19/19 at 9:15 pm (UTC) mine is working now too. thanks everyone!
Martika Cox Staff 5 years ago02/19/19 at 9:19 pm (UTC) Great! Glad it's working again for everyone :)
13 Replies
Hi Katherine,
I'm sorry you've run into some trouble here. I'd suggest reaching out to our support team - they can help you get this resolved quickly.
In the meantime, please let me know if I can help with anything else!
Yup, same problems
Articulate Case # 01702544
Me too. Was fine yesterday.
Me too! I thought it was my photo. I was using Rise earlier today with no trouble.
Same problem. Some of the existing images in the course are extremely slow to appear in the preview mode as well.
Labeled Graphic block is not functioning.
Case no: 01702548
All the images / photos are missing and not appearing in our courses.
Hi everyone,
Our team is investigating this issue. We'll update you here as soon as we know more. You can also follow this incident here.
Please reach out if you have any questions!
Correction. They are not missing, just EXTREMELY slow in showing up.
Thanks for the update Karl! We're investigating this issue as we speak. You can keep up to date on the status here.
Back up for me too
Me too!!
mine is working now too. thanks everyone!
Great! Glad it's working again for everyone :)
This discussion is closed. You can start a new discussion or contact Articulate Support.