I have set up several Rise courses on our Absorb LMS. Many people have completed the modules successfully and our LMS has marked as those modules as complete.
However some users are reporting errors where they have completed the course but the LMS still has it marked as In Progress and their score is not recorded. The issue seems to be related to users using Apple devices (iPads, iPhones, Macs). We've also tested different browser on those devices (Safari and Chrome), neither record the score. The reason I'm thinking it could be a Rise issue is because the only module that is reporting successfully is one of our Storyline modules.
Has anyone else had this issue? Is there a solution?
Thanks for reaching out here and for also sending your output file in a case! My teammate, Christopher, is having a look at your file as we speak. You'll hear back from him soon!
We are having the same incidents. Our users mainly use Internet Explorer o Chrome to see the content but some of them have reported us that when they use it in Chrome, the course doesn't complete and when they make the evaluation, the score is not recorded.
Our courses are hosted in Success Factors. However, the courses were working perfectly before and last week was when users started reporting that the evaluations weren't recording the score.
And yes, I realized the evaluation, passed it and when I went back to the platform it appeared as if I have never done it.
We are exporting the evaluation as Scorm1.2. I'll attach you a screenshot so you can see how are we exporting it.
Our courses are hosted in Success Factors. However, the courses were working perfectly before and las week was when users satared reporting that the evaluation weren't recording the scores.
I realized the evalutation, passed it and whe I went back to the platform it appeared as if I have never done it.
We are exporting the evaluation as Scorm 1.2.
Thanks
José Antonio Flores Leyva
Gerente de desarrollo de contenidos / Campus Virtual
Hi José! I would like for our team to test your file from our side. I'm going to open a case for you, and our Support Engineers will reach out to you soon with next steps.
6 Replies
Hi Lyndsay,
Thanks for reaching out here and for also sending your output file in a case! My teammate, Christopher, is having a look at your file as we speak. You'll hear back from him soon!
Hey Lyndsay and Alyssa,
We are having the same incidents. Our users mainly use Internet Explorer o Chrome to see the content but some of them have reported us that when they use it in Chrome, the course doesn't complete and when they make the evaluation, the score is not recorded.
How can we fix this issue?
Thanks!
Hello, Dirección de Capacitación! Happy to help.
Is your course hosted on a learning management system (LMS)? If so, which one are you using?
Have you seen this problem when you test the course yourself?
Hi!
Our courses are hosted in Success Factors. However, the courses were working perfectly before and last week was when users started reporting that the evaluations weren't recording the score.
And yes, I realized the evaluation, passed it and when I went back to the platform it appeared as if I have never done it.
We are exporting the evaluation as Scorm1.2. I'll attach you a screenshot so you can see how are we exporting it.
Thank you!
Hello:
Our courses are hosted in Success Factors. However, the courses were working perfectly before and las week was when users satared reporting that the evaluation weren't recording the scores.
I realized the evalutation, passed it and whe I went back to the platform it appeared as if I have never done it.
We are exporting the evaluation as Scorm 1.2.
Thanks
José Antonio Flores Leyva
Gerente de desarrollo de contenidos / Campus Virtual
T. 52295400 / Ext. 81556
jflores@ph.com.mx
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Hi José! I would like for our team to test your file from our side. I'm going to open a case for you, and our Support Engineers will reach out to you soon with next steps.
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