Rise Browser Issues
Jun 06, 2018
We use cornerstone and have both google chrome and IE 11 as used browsers. I published a Rise course as a SCORM 1.2 and uploaded into cornerstone. The course only plays in Chrome, not in IE11. This is hard for us because most vendor courses our company uses works best in IE and we ask employees to always launch cornerstone in IE. Now we have a problem because this only works in Chrome, so we have to set up messaging to users to log into cornerstone via Chrome for this specific course. It is getting confusing for our users.
Can someone help explain why this issue is occurring?
4 Replies
I'm interested in this as well as we also use Cornerstone and have a few Rise courses in development.
Hi there, Steven! I'm really sorry you're having issues viewing the course in IE11 – I'd love to lend a hand!
Can I gather a few more details from you?
Hi Katie. This was our first Rise course published into Cornerstone. I noticed afterwards, that there is a setting in Cornerstone when publishing a course to choose IE8, IE9, IE10, or None. And IE10 had been selected. When I changed it to None, it worked fine in both IE11 and Chrome.
This never seems to be a problem though with a Storyline publish... fyi. Thanks!
Hi Steven,
Thanks for that update, some LMSs have been forcing Rise content to display in a Compatibility mode in Internet Explorer 11 (showing it as you saw in an older version). We have some additional info about that here, but it looks like you've got the settings correct now in Cornerstone too!
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