32 Replies
Hue Yeates

Hi Ashley,

We use WBT manager for our LMS and I exported it as Scorm 1.2

I have not tested it at the SCORM Cloud, I’ll take a look and let you know what I find. If you have any suggestions that would be helpful. Please let me know.

Thank you,

Huế Yeates
System Specialist

o 507.248.3310 x112 f 952.843.5620

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https://www.healthcareacademy.com

Leslie McKerchie

That certainly does help Hue and unfortunately it means the issue may lie within your LMS and not the course. Have you followed up with your LMS team to understand if there are limits for IE11?

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Hue Yeates

Thank you for the update Helen. I will try doing the same thing and see if it works for our LMS.

Have a great day!

Huế Yeates
Implementation Manager | Systems Support Specialist

o 507.248.3310 x112 f 952.843.5620

[cid:image003.png@01D306F1.0B23B1D0]

https://www.healthcareacademy.com
**Upcoming Out of Office July 4th – 8th**

Leslie McKerchie

Hi Helen,

Thanks for popping in to share how you worked through this. Are you using Rise? If so, how were you publishing previously?

Rise publishes HTML5-only courses that work in most modern browsers. See this article for a list of supported browsers. Rise courses don't use Flash Player.

Ashley Terwilliger

Hi Craig,

If your Rise content isn't launching in IE11, have you already checked the troubleshooting steps in this article?  

You could also test your course in another environment such as SCORM Cloud (don't worry - it's free up to 100mb!) and if the course launches there, you'll know you need to work with your LMS team for more help. If the course doesn't launch there in IE11, we'd want to take a look at your Rise export. 

Craig Austin-Greenwood

In some cases we have not been able to resolve the problem.
We did come across some users that had pop-up blocker causing a problem
Some users have been advised to use chrome, others are still struggling.
Our IT service desk cannot diagnose the issue.

Best Regards,

Craig Austin-Greenwood
Digital Learning Development Manager | Menzies Aviation | World Business Centre

M: +44 (0)7860 189937 | www.menziesaviation.com

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