Rise courses dont work in Internet Explorer

Mar 20, 2017

hi all,

we are testing our rise modules in both the chrome and IE, but the modules only worked in chrome, not IE. We have v11. Any ideas?

thanks

 

36 Replies
Hue Yeates

Hi Ashley,

We use WBT manager for our LMS and I exported it as Scorm 1.2

I have not tested it at the SCORM Cloud, I’ll take a look and let you know what I find. If you have any suggestions that would be helpful. Please let me know.

Thank you,

Huế Yeates
System Specialist

o 507.248.3310 x112 f 952.843.5620

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https://www.healthcareacademy.com

Leslie McKerchie

That certainly does help Hue and unfortunately it means the issue may lie within your LMS and not the course. Have you followed up with your LMS team to understand if there are limits for IE11?

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Hue Yeates

Thank you for the update Helen. I will try doing the same thing and see if it works for our LMS.

Have a great day!

Huế Yeates
Implementation Manager | Systems Support Specialist

o 507.248.3310 x112 f 952.843.5620

[cid:image003.png@01D306F1.0B23B1D0]

https://www.healthcareacademy.com
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Ashley Terwilliger-Pollard

Hi Craig,

If your Rise content isn't launching in IE11, have you already checked the troubleshooting steps in this article?  

You could also test your course in another environment such as SCORM Cloud (don't worry - it's free up to 100mb!) and if the course launches there, you'll know you need to work with your LMS team for more help. If the course doesn't launch there in IE11, we'd want to take a look at your Rise export. 

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