Rise Closed Captions Not Working
Apr 02, 2021
Hello! I uploaded a video in Rise 360 that had closed captions created in Panopto, but there was no CC button on the video. I then uploaded a VTT file for it, and the CC button appeared but the captions did not when selected or deselected. I'm not sure which status is on/off. I added WEBVTT (per another discussion thread) to the beginning of the VTT file, but nothing changed. I then realized that I needed to have .en.vtt in the name, so I added that and reuploaded. Still no change. I've attached my VTT file if that helps.
Thanks for any assistance!