Hello! I uploaded a video in Rise 360 that had closed captions created in Panopto, but there was no CC button on the video. I then uploaded a VTT file for it, and the CC button appeared but the captions did not when selected or deselected. I'm not sure which status is on/off. I added WEBVTT (per another discussion thread) to the beginning of the VTT file, but nothing changed. I then realized that I needed to have .en.vtt in the name, so I added that and reuploaded. Still no change. I've attached my VTT file if that helps.
I'm having the same problem with the CC showing sometimes and not other times. I checked the .vtt file and it has no commas or extra numbers that I can see.
The CC button shows like it should but it only displays some and not others. I have looked at the raw .vtt file and cannot find any commonalities for why one line shows up and another line doesn't.
How did you fix this? I don't want to give this to my boss and have it perform half the time.
WEBVTT
00:00:01.000 --> 00:00:05.330
Good day everyone, my name is June Doe.
00:00:07.608 --> 00:00:15.290
This video teaches you how to
build a sandcastle on any beach
Like the others I am not able to load a vvt file into Rise. Is there a template you can provide so I can test it? Warm regards, Brad
I am having the same issue. We are publishing the course (using the default videos that are included with the course) onto a web server but none of the video captions are appearing. I can see in the exported that there are .VTT files appearing, but they are not playing.
I too have made sure the .vtt file contains no commas where indicated but this has not made any difference.
Any help would be appreciated as we have workarounds, but they're not ideal.
Thanks for letting us know the captions in your VTT files aren't appearing on your videos. So sorry you're hitting that roadblock!
Would you mind sharing your VTT files with our team so we can take a closer look? If that works for you, you can send them our way through this Support Case form.
I'm having the same issue and I've followed your guide here and it still isn't working. Please advise. Example of original VTT and edited VTT attached.
I see you reached out to our Support Engineers and worked with my teammate, Luiza! It seems like you've found the fix. Please don't hesitate to follow up if you encounter any other issues!
I'm having the same issue with closed captioning not showing up even in the Preview. I cleaned up the .vtt file per the instructions in this thread but still no luck. What are my options?
Hi Kennet! Thanks for reaching out to our support team.
I see you've worked with McGem and were able to determine the possible cause of the issue. If you continue to encounter the same thing, please don't hesitate to reply back to your email conversation. Our support team is more than happy to continue troubleshooting with you.
I am having the same problem with a vtt-File. In an number of videos in other courses the captions work. Today I created a new course, uploaded a video and its corresponding caption file but the captions are not shown. I have tested the vtt with two different validators and everything is ok. Thus I have the impression that there's an issue with Rise 360.
Hello IAP - Institut für Angewandte Psychologie, 👋
Thanks so much for reaching out! I see that you've opened a support case, and you're currently working with our colleague Cleober. You're in great hands!
We'll continue the conversation over in your support case!
38 Replies
Closed captioning is not working after publishing to my LMS. It works in RISE preview and review. Please assist.
Hi Edward,
Try testing your course in SCORM Cloud. You may use this article for reference if you haven't used this LMS yet for testing.
If your course doesn't work in SCORM Cloud too, reach out to our support here. We will be happy to help out!
I'm having the same problem with the CC showing sometimes and not other times. I checked the .vtt file and it has no commas or extra numbers that I can see.
The CC button shows like it should but it only displays some and not others. I have looked at the raw .vtt file and cannot find any commonalities for why one line shows up and another line doesn't.
How did you fix this? I don't want to give this to my boss and have it perform half the time.
Hi Scott,
I see that you connected with my teammate, Fannie, on this issue! If you run into any trouble moving forward, please let us know!
Dear Customer Support,
Like the others I am not able to load a vvt file into Rise. Is there a template you can provide so I can test it? Warm regards, Brad
Hi there -
I am having the same issue. We are publishing the course (using the default videos that are included with the course) onto a web server but none of the video captions are appearing. I can see in the exported that there are .VTT files appearing, but they are not playing.
I too have made sure the .vtt file contains no commas where indicated but this has not made any difference.
Any help would be appreciated as we have workarounds, but they're not ideal.
Hi there, Chris and Brad!
Thanks for letting us know the captions in your VTT files aren't appearing on your videos. So sorry you're hitting that roadblock!
Would you mind sharing your VTT files with our team so we can take a closer look? If that works for you, you can send them our way through this Support Case form.
Hi Alyssa,
I'm having the same issue and I've followed your guide here and it still isn't working. Please advise. Example of original VTT and edited VTT attached.
Hi Eric!
I see you reached out to our Support Engineers and worked with my teammate, Luiza! It seems like you've found the fix. Please don't hesitate to follow up if you encounter any other issues!
This post was removed by the author
I'm having the same issue with closed captioning not showing up even in the Preview. I cleaned up the .vtt file per the instructions in this thread but still no luck. What are my options?
Hello - I am having a similar issue as well with several videos included in a Rise course and exported to SCORM imported to LMS.
The closed captioning icon (cc) displays in LMS but no captions.
I have contacted Support.
Hi Kennet! Thanks for reaching out to our support team.
I see you've worked with McGem and were able to determine the possible cause of the issue. If you continue to encounter the same thing, please don't hesitate to reply back to your email conversation. Our support team is more than happy to continue troubleshooting with you.
Have a good one!
I am having the same problem with a vtt-File. In an number of videos in other courses the captions work. Today I created a new course, uploaded a video and its corresponding caption file but the captions are not shown. I have tested the vtt with two different validators and everything is ok. Thus I have the impression that there's an issue with Rise 360.
EDIT: I also issued a support case.
Hello IAP - Institut für Angewandte Psychologie, 👋
Thanks so much for reaching out! I see that you've opened a support case, and you're currently working with our colleague Cleober. You're in great hands!
We'll continue the conversation over in your support case!
Have a wonderful start to your 2024! 🎉