Rise course not uploading to LMS

Jul 24, 2018

I'm running into an issue with exporting a Rise course for a LMS. When I tested the course on SCORM Cloud, it states that the manifest looks good. However, it's not uploading to our LMS (we use OpenText). I've tried singling out lessons from the course and when removing a few of the lessons, the upload goes through, but I can't tell what the exact issue is. What else should I look for or try? Attached is the zip file.

c-2-l-yrdsb-health-and-safety-compliance-training-2018-am-scorm12-AllModules-2.zip

11 Replies

Louise Lindop

over 5 years ago08/30/18 at 1:58 am (UTC)

Hi Nicole

It loads OK on my LMS (LearnUpon). Is there a size limitation in OpenText? On the ones that upload OK, where you've removed some lessons, does the size decrease to less than 100MB?

Louise

Nicole DaCosta
Author

over 5 years ago08/30/18 at 1:35 pm (UTC)

We managed to find out what the problem was.

I ran the issue by our LMS Specialist and the issue seemed to be the length of the file name. Once we renamed the zip file as something shorter, we were able to upload the course.

Thank you for the reply.

Ashley Terwilliger-Pollard
Staff

over 5 years ago08/31/18 at 12:55 pm (UTC)

Glad to hear you're back up and running, Nicole. Thanks for the update.

4 years ago02/21/20 at 11:17 am (UTC)

Hello. I am having the same issue, but shortening the name doesn't help.

the error show by the LMS

Alyssa Gomez
Staff

4 years ago02/21/20 at 5:37 pm (UTC)

Hello, J S! Would you mind sharing your Rise 360 LMS output file with our team? We can test it to see if we run into the same error on our side.

If that works for you, you can send the file privately by clicking here.

4 years ago03/09/20 at 11:15 am (UTC)

Hi, finally we discovered that the issue was related to Polish signs in the menu. This is a big issue or us. If the manu contains any type of Polish signs the course won't upload.

I changed the word "Słownik" for "definicje" and it worked. But consider that "Słownik" actually means dictionary, and it's more accurate than "definitions". So it's not perfect, but It wouldbe great if Artculate would solve the issues of different langauges/signs support.

Thanks!

Julia

Alyssa Gomez
Staff

4 years ago03/09/20 at 3:23 pm (UTC)

Hi Julia!

Thanks for coming back around to give us an update. I tested the same scenario on my side:

In a Rise 360 course, I added a lesson titled "Słownik"
I published the course for LMS
I uploaded the output file to SCORM Cloud

I didn't run into any issues uploading the output. Have you tried uploading your course output file to SCORM Cloud? I'm curious to hear if it uploads successfully.