34 Replies
Ashley Terwilliger

Hi all,

We're so sorry for the trouble this AM! Our team is investigating what went wrong, and you can also see real-time status updates here: https://www.articulatestatus.com

Click the "Subscribe" button in the upper right corner of the status page (above) if you'd like to receive notifications of status changes in the future.

We'll also let folks know here in ELH once we have additional info. 

Thanks, Carol and Erin for sharing that link too! 

Erin Hommeland

Confirming that we are also back up and running - for now. I actually like the idea of being able to export backup files that could be uploaded again to make sure that we would not have lost EVERYTHING in an event like this were it to happen again. We'd be in really, really bad shape if we lost what is being hosted here. 

Ashley Terwilliger

Hi Erin,

We agree- it's always a good idea to keep back ups!

We actually routinely create an encrypted backup of all Rise content. We keep 60 days of backups in rotation to protect data from being lost. These backups are stored on Amazon Simple Storage Service (Amazon S3) at Amazon Web Services (AWS). You can find all the details in our Privacy Policy and in our Trust Center.