RIse not displaying correctly in FireFox Version 60 when using Oracle iLearning

We have a customer that is reporting a RISE course is not displaying 'continue' buttons or 'tracking progress' in FireFox - When we test in Scormcloud and the clients test instance of their LMS we cannot replicate the faults using these or any browsers.  The client is using Oracle iLearning which "is an enterprise Learning Management System (LMS) and a core component of Oracle's E-Business Suite."

We have published a s SCORM 1.2 , Tracking 'using Quiz Results' , Reporting Pass Fail, and with an Exit Link.

Can anyone help with a solution?

 

1 Reply
Alyssa Gomez

Hi there! I'm sorry you're running into trouble! I know it's frustrating when your client sees an issue that you're unable to replicate yourself. 

Since you tested the course in SCORM Cloud, could you send your client the SCORM Cloud invite link so they can test it from their side? If the same problem happens when they test the course in SCORM Cloud, it could be an issue with their web browser. That might help you narrow down the cause of the issue.