Hi there. I just got a new message. It said something like "Cheryl is editing. Take control." I'm the only admin for my company. What's the purpose of this message?
You'd see that message if you had been editing/opened that Rise lesson in another browser window or session. If you're the only one with access to that Rise course, (i.e. you haven't shared your Articulate ID with anyone or used the Collaborator feature to share the course) it's safe to click "Take Control" and continue editing.
I ran into something similar this morning with Storyline 360. I hit Ctrl S to save and got a message that the file was open by another user; do you want to save a copy. So I used Save As. The just now I got prompted saying the file was open, did I want to overwrite or make a copy. I chose overwrite. I tried to replicate it but Ctrl S worked after that.
I'm running into this but it locks up when I attempt to take over control. I've attempted to duplicate the block, the issue moves with it within the course. So I attempted to copy the block to another course, same thing occurs. The rest of the course is fine, do I have to delete and remake that section? That would be a huge hassle!
Hi there, Sean -- Are you the only one with access to this Rise course, or have you shared it with other authors? Does the course seem to lock up on one particular lesson?
If so, open a case here, and let us know the name of the course and the name of the lesson that's giving you trouble. We'll help you dig into it!
Hey, Cheryl -- did you run into the "Take Control" message again today? If so, what were you doing just before you saw that message?
Thanks, Wendy. That's really strange! Are you able to click "Take Control" and continue working? Also, do you typically use Chrome for authoring in Rise? I'll be sure to pass this along.
Hello I receive the Take Control message repeatedly. I'm using the latest version of Edge (tried Chrome, same thing). I'll be editing a lesson, jump to a different one and the message appears. It's also acting wonky when I try and do inline editing. It won't save the changes, it reverts back to the previous version.
I am also having the same issue in Rise. I receive a message to take control from myself, which doesn't work when I click the take control button. I've cleared the cache/history in all browsers just in case. I've also logged in/out of Articulate 360 and restarted my computer. I still cannot take control over a lesson I created. I also cannot submit a case to the link that was shared earlier in the thread. What else can I try? Thanks.
The same thing is happening to me and now when I go to preview, there is just a blank page that won't load (tried to refresh several times). I duplicated the lesson from a copy I made and that lesson won't load either. I am worried I can't revert back to before today's changes.
When I go to "take control" (from myself), the page will not load.
I opened a case today - hopefully an easy answer?!
Hey folks! We've discovered a possible reason why you're seeing the "Take Control" (from yourself) message in Rise 360.
If you're editing a lesson and close the browser tab, you'll see the "Take Control" message when you try to reopen that lesson. This is because the lesson is locked by you. Clicking the Take Control button should bring you back to the lesson.
To avoid seeing that message, click the back button to return to the main course menu before closing the browser tab.
If you see a blank lesson when previewing, we can help you fix that. Just reach out to us here, and send us your course Share link.
I'm also intermittently receiving the message to "take control" of the course I'm working on, even though I am the only author. There isn't a pattern around its presence: I could have the tab in focus in Chrome and let it lose focus. I can also walk away from my machine and let it sleep after a set time, it may or may not appear.
So far, I've had zero issue taking control from myself, but it is a strange user experience. Fortunately not prohibitive of continuing my work.
I keep having an issue that deletes my work. It says I am editing and asks if I want to take control. I do not have any other browsers open in rise and have tried both firefox and chrome. I always know my work is about to disappear when I look in the lesson view and see that it says I was editing x hours ago ....there goes hours of work. When I click to edit a lesson it asks if I want to take over myself. Of course, I have no other option so I end up losing all my work done over that time period. I have lost so many hours secondary to this. Has anyone found a solution?
28 Replies
Hi Cheryl,
You'd see that message if you had been editing/opened that Rise lesson in another browser window or session. If you're the only one with access to that Rise course, (i.e. you haven't shared your Articulate ID with anyone or used the Collaborator feature to share the course) it's safe to click "Take Control" and continue editing.
You'll also want to keep in mind these are the supported browsers for Rise.
I only had one (supported) browser window open. I think it might have been connected to an abnormal shutdown the previous day. Thanks, Ashley.
Let us know if you run into it again!
I ran into something similar this morning with Storyline 360. I hit Ctrl S to save and got a message that the file was open by another user; do you want to save a copy. So I used Save As. The just now I got prompted saying the file was open, did I want to overwrite or make a copy. I chose overwrite. I tried to replicate it but Ctrl S worked after that.
Hey Cheryl,
Sorry you're running into those errors! Has Ctrl + S worked well for you up until now? Is your project saved to your local hard drive?
Let us know if it happens again!
Thanks, Alyssa. Ctrl S always works. My projects are on my hard drive.
I'll let you know!
Hi Alyssa,
I'm running into this but it locks up when I attempt to take over control. I've attempted to duplicate the block, the issue moves with it within the course. So I attempted to copy the block to another course, same thing occurs. The rest of the course is fine, do I have to delete and remake that section? That would be a huge hassle!
I had it happen again today a couple times in Rise.
Hi there, Sean -- Are you the only one with access to this Rise course, or have you shared it with other authors? Does the course seem to lock up on one particular lesson?
If so, open a case here, and let us know the name of the course and the name of the lesson that's giving you trouble. We'll help you dig into it!
Hey, Cheryl -- did you run into the "Take Control" message again today? If so, what were you doing just before you saw that message?
Boy. It would have been editing text in a block. I didn't think to write it down. I'll get a screen capture and write it down next time.
Hi Alyssa
I get this message a lot and it's normally when I have navigated to another tab in the browser to do something and come back to Rise
Thanks, Wendy. That's really strange! Are you able to click "Take Control" and continue working? Also, do you typically use Chrome for authoring in Rise? I'll be sure to pass this along.
Hi Alyssa, yes I can click and take control no issue and yes I author in Chrome ;-)
Got it, thank you Wendy! 😁
Hello I receive the Take Control message repeatedly. I'm using the latest version of Edge (tried Chrome, same thing). I'll be editing a lesson, jump to a different one and the message appears. It's also acting wonky when I try and do inline editing. It won't save the changes, it reverts back to the previous version.
Hi Bree,
I’m sorry that you’re having some trouble here.
The quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.
In the meantime, if there's anything else I can do to help, please let me know!
I am also having the same issue in Rise. I receive a message to take control from myself, which doesn't work when I click the take control button. I've cleared the cache/history in all browsers just in case. I've also logged in/out of Articulate 360 and restarted my computer. I still cannot take control over a lesson I created. I also cannot submit a case to the link that was shared earlier in the thread. What else can I try? Thanks.
Interestingly, I haven't had it happen since my initial report but it just happened again. I was able to click Take Control and it let me in, though.
Recently I am constantly getting the message in Rise that a course is being edited by me and I that need to take control from myself.
In my case the "take control" action allows me to continue editing but there seems to be no reason for the message to appear in the first place.
The same thing is happening to me and now when I go to preview, there is just a blank page that won't load (tried to refresh several times). I duplicated the lesson from a copy I made and that lesson won't load either. I am worried I can't revert back to before today's changes.
When I go to "take control" (from myself), the page will not load.
I opened a case today - hopefully an easy answer?!
Hey folks! We've discovered a possible reason why you're seeing the "Take Control" (from yourself) message in Rise 360.
If you're editing a lesson and close the browser tab, you'll see the "Take Control" message when you try to reopen that lesson. This is because the lesson is locked by you. Clicking the Take Control button should bring you back to the lesson.
To avoid seeing that message, click the back button to return to the main course menu before closing the browser tab.
If you see a blank lesson when previewing, we can help you fix that. Just reach out to us here, and send us your course Share link.
I'm also intermittently receiving the message to "take control" of the course I'm working on, even though I am the only author. There isn't a pattern around its presence: I could have the tab in focus in Chrome and let it lose focus. I can also walk away from my machine and let it sleep after a set time, it may or may not appear.
So far, I've had zero issue taking control from myself, but it is a strange user experience. Fortunately not prohibitive of continuing my work.
I used to encounter this a lot, but as Alyssa mentions above, use the Rise navigation buttons and not the browser buttons to go back.
That works for me usually. Occasionally I will see the message for no obvious reason, but typically it's my own doing.
Thanks, Karl. It's a good solution, but I never use the browser's button functionality while using Rise.
I keep having an issue that deletes my work. It says I am editing and asks if I want to take control. I do not have any other browsers open in rise and have tried both firefox and chrome. I always know my work is about to disappear when I look in the lesson view and see that it says I was editing x hours ago ....there goes hours of work. When I click to edit a lesson it asks if I want to take over myself. Of course, I have no other option so I end up losing all my work done over that time period. I have lost so many hours secondary to this. Has anyone found a solution?