Losing work in Rise 360

Hi Crystal,

Thanks for the reply. Here are my answers:

The Take Control message has never appeared while I'm typing a sentence for instance. However, it does appear when I'm in the Edit mode. Sometimes I will be in a lesson and thinking about what next to do, click in a block and it pops up, sometimes I'll leave my desk and when I come back and click into a block it's there, sometimes the page refreshes, goes out of the lesson and into the main page of the course, and when I click to go back into the lesson, the message pops up. At this point, if I leave the screen static for any length of time I can be sure to find it. 

I have lost entire blocks, so a combination of images, text, lists, etc. I didn't realise I was losing work for a while, so I can't say for sure.

I can't remember if I was in an Incognito session the last time I lost work, or not.

I've been using a workaround in my Incognito session, which is to Preview every couple of minutes, I use it like a Save button. I scroll through the preview to make sure that the work I've just done is there, then I go back in, edit a bit more and repeat. It's tiresome but I haven't lost any work since doing that. For instance, this morning I opened my Incognito session and the message appeared, but when I went in, the last work I did yesterday was still there. I feel that's because I had Previewed it, but perhaps that's not true!
For now, I can only say that I haven't lost any work for a whole day, and that is a definite improvement.  

Here is something related that happened to me yesterday.

I was editing a Rise course, and then had to switch to reply to an email that took just a few minutes. I have two monitors and was doing the email on one while Rise was still open on the other.

Without any action on my part, the Rise course screen went blank and then switched to "Your Course is loading".

When the spinning loading  icon stopped, it immediately switched to "[Name] is editing the course. Do you want to take control?".

While I often see the Take Control message, I've never experienced this scenario before.

Thank you for the updates, Liselle and Karl. All of the information you provided is incredibly helpful to our team. We're still looking into this problem, and we promise to keep you updated as we uncover new findings. 

Please reach out if you see any new or worsening behavior in Rise 360, and we'll keep in touch as well. 

Hi, I had exactly the same issue this afternoon. I was also working with two monitors and was using both of them to do some copy/paste from Word to Rise (I'm doing a Glossary). At one time I had this "Control message" and I lost a bunch of words definition I had already uploaded into Rise. Hope this can help too to solve the issue soon! Thanks in advance,

Happened to me again a few moments ago. Switched from one browser tab to another one where Rise was running.

The Rise course tab went blank and then switched to "Your Course is loading" and then the Take Control message appeared again. Odd.

This is becoming bothersome.

This time I was working in Rise updating the content of an existing course, and switched from the Rise browser session to another app.

As soon as Chrome lost focus, it went to "Your Course is loading" and then the Take Control message appeared.

All edits were lost.

I've had a similar issue. I'll be working on a course in Rise, stop to answer a call (without closing the tab), then when I go to try re-editing, it asks me if I want to "take control". I've not lost much content yet, but the issue is enough to give me pause.

Aaaaand....It just did it again and I lost work. Since I personally have now been negatively impacted, I officially dub this bug intolerable.

What the heck is going on Articulate team? 

The course out of nowhere asked me to take control, and reverted back to edits I made 11 minutes ago. So 11 minutes of work was lost. Might not seem like much but sometimes inspiration is fleeting and not replicable. 

Using this software should be fun, not a minefield. When's the fix coming?

Having the same issues Greg!

I can reproduce it fairly consistently by switching from a browser tab where I'm doing Rise edits, to another tab and then back again to Rise. As soon as the Rise tab becomes the active tab it happens. 

Also happens as soon as Rise is no longer the active tab.

I'll chime in here now too. For the last couple of weeks I've noticed that when revisiting courses, sometimes it says that I'm already editing and do I want to Take Control back. I only ever edit on one computer and haven't logged out and back in. I too have had the issue where I switch to a different window briefly and it pops up when I return and I have to take control. I personally didn't notice losing work but now I'm concerned that I did and I just didn't notice.

Articulate - is this a recognized bug then? I thought I was doing something wrong because Rise is just so hands off when it comes to saving work.

To ensure that my work was saved, I backed out to the list of Lessons for my course.

Then the Take Control message came up, which I've never seen before at the root level of a course.

When I chose to Take Control, I was taken back to the lesson I had been editing before.

Something is clearly amiss, and this is happening to other team members as well.

I just want to share my workaround again, it may help someone. I don't know if it actually works, would be great if Articulate could confirm, but I was losing work multiple times a day and so far I haven't lost anything, by using the Preview button like a Save button. Or maybe it's because I'm using an Incognito window, I don't know and I'm too scared to test. I do a couple of things, Preview, check that it's there and go back to Edit. Rinse and repeat. It's taking me so long to complete anything, but at least I haven't lost work, despite the dreaded Take Control message still appearing. I also thought I was doing something wrong so have actually lost a lot of work unnecessarily at a very bad time. 

Hi folks. We've identified a cause for this behavior, and we're close to releasing a fix. It will help to refresh the page within an hour as you're working, in the meantime.

I'll let you know more as soon as I can!

This has now happened to me 5 times today, each time resulting in lost work.

When is the fix going to be ready? Rise is borderline unusable at this point.

Greg, what I did was access the course I was editing and then pressed F5 to refresh the page.

After doing that I've not seen another occurrence of the problem today.

Thanks Karl. When you say "Access the course"...do you mean just have it open in a browser tab as if I was editing like normal? Then just hit F5?

Yes, access any course and open a Lesson for editing. Then press F5.

Hope this resolves your issues :-)

Thanks Karl. Since I did that I did not have the problem again. Let's hope it holds up!

You rock!

Hi just want to add that I have been experiencing this same issue for the last few days as well. It tends to happen when I Alt-Tab from rise into any other application and then go back again where the Take Control message is displayed.

Gerry, they rolled out a fix for this earlier today.

Open one of your Rise courses, and open any Lesson for editing. Then press F5. The problem should not occur again.

Thanks Karl I will do what you have recommended, appreciate you replying :)

Hmmm have been working with Rise through out the day and got the 'Take control' message at the end of the day.

Hi there, Gerry. We’re still working to find the perfect solution. For the moment, we’ve increased the time between our requests for authentication. This means you should see longer uninterrupted sessions. I’ll keep you updated as we keep working on it!

Hi there - any new update on this one? I just had the "take control" message again after switching windows for a minute or two. I thankfully didn't lose any work but admit I panicked a little when the message came up. Thanks to the Articulate team for working through these things!