Rise360 Course not loading into LMS

Jul 04, 2022

Hi there

I've had a look through the threads to see if I could troubleshoot my issue of a Rise360 course not loading into our LMS. I don't get a detailed message, just that it has 'failed'.

The course is standard content, with 4 (mp4) video's, so nothing out of the ordinary. The font is Open Sans and I am uploading the downloaded file from my desktop. I haven't had issues in the past and I upload frequently, so not sure what is happening with this file? Any help would be appreciated.

Thanks

Renee

10 Replies

Wendy Farmer
Hero

almost 2 years ago07/05/22 at 5:43 am (UTC)

Hi Renee

have you tried uploading your course to Scormcloud If it works there it may be a setting that needs to be tweaked in your LMS.

Karl Muller

almost 2 years ago07/05/22 at 5:58 am (UTC)

Hi Renee,

One of the common reasons for a SCORM file upload to fail, is that it exceeds the size limitations of the LMS.

How does the size of the failed ZIP file compare to SCORM files that uploaded successfully? Are there major file size differences?

Another common reason is the use of special characters (even spaces) in video or other asset files names.

almost 2 years ago07/05/22 at 6:02 am (UTC)

Thanks Wendy for the reply. I haven't used Scormcloud before, so I will look into this as an option.

almost 2 years ago07/05/22 at 6:04 am (UTC)

Hey Karl

Thanks for your reply. The file size isn't larger than others that I have uploaded previously, so I don't think that is the issue.

Ahh, I hadn't thought of the video file names, as these are edits of a much larger video file, so that could well be causing the issue. I will rename them and see if that makes a difference..

Thanks for you suggestions. :)

almost 2 years ago07/06/22 at 12:22 am (UTC)

Thanks again Karl. I've renamed all the video's and reloaded them, however it is still failing. I'm beginning to think it might be a size issue, as it is quite a large file, and when I checked it is larger than other modules I've loaded.

Renee Shaheen
Author

almost 2 years ago07/06/22 at 1:08 am (UTC)

Hey everyone

A further update.. I have removed the 2 larger files which made the module quite small (& smaller than others I have uploaded), however it is still failing to load into the LMS.. Not sure what to try next..?? Any suggestions?

Wendy Farmer
Hero

almost 2 years ago07/06/22 at 3:01 am (UTC)

Did you try scormcloud?

Alyssa Gomez
Staff

almost 2 years ago07/12/22 at 10:42 pm (UTC)

Hi Renee! Thanks for opening a case and sharing your SCORM file with Ian for testing! I see he was able to successfully upload your content into SCORM Cloud. As a next step, I would recommend reaching out to your LMS administrator with a copy of your file. Please keep us posted on how it goes!

almost 2 years ago07/12/22 at 10:52 pm (UTC)

Hey Wendy

I tried Scormcloud, however my file was too large for the free trial, so I couldn't test it.

Thanks

almost 2 years ago07/12/22 at 10:54 pm (UTC)

Thanks Alyssa.. It does appear to be something with my LMS. I got a colleague to work on the file and remove the video's and add them in again and he was able to successfully publish it to the LMS. Not sure why he was able to and I wasn't, very strange, however we got there in the end and it is now live. Thanks for your help.