SCORM 1.2 - UTF-8 Help

Apr 03, 2019

Hi,

I appreciate this query perhaps relates to SCORM more than Articulate but I'm hoping someone in the community can help.

We're publishing Rise content (with Storyline embeds) to SCORM 1.2. When the course is opened via SCORM Cloud or our LMS the encoding seems to be set to Western Europe, not UTF-8. This causes some characters (') in the Storyline embeds to render as a string of characters instead of the correct symbol, when viewed in IE11. Chrome is fine.

I am checking the encoding being used by going to View > Encoding in IE11. Prior to the course opening, IE is set to UTF-8, but this is overridden by the course. Looking at the html files, manifest etc, everything seems to be set to UTF-8 so not sure where the issue is.

When content is viewed on Articulate Review all is fine.

Can any SCORM experts please help?

Thanks

Dan

3 Replies

Allison LaMotte
Staff

over 5 years ago04/04/19 at 2:06 pm (UTC)

Hi Dan,

I’m sorry that you’re having some trouble here.

The quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.

In the meantime, if there's anything else I can do to help, please let me know!

Kelly Barnes

almost 3 years ago09/09/21 at 2:35 pm (UTC)

Was there an update on this issue? We have collaborated a course with someone else trying to import Scorm 1.2 into Xyleme and they are receiving UTF-8 errors also.

Lea Agato
Staff

almost 3 years ago09/10/21 at 12:44 am (UTC)

Hi Kelly, sorry to hear you've encountered this issue. I opened a case for you and our customer support engineers will be in touch to work with you directly on this. Hang tight!