We created some SCORM content in Rise. They are opening and working properly for all but one student. The file opens then shortly after opening, shuts down. I've deleted her progress to see if that works, and it doesn't seem to. The student is using Google Chrome, and all pop-ups and cookies are enabled.
Sorry to hear that a student isn't able to view a Rise 360 course exported and hosted in an LMS.
To troubleshoot the issue, can you ask the student to try clearing their web browser cache and viewing the course again? Here's how to do it for Google Chrome.
In addition, please ask the student to try viewing the course in another supported browser (such as Firefox, Safari or Microsoft Edge) to see if the same issue persists.
We also recommend sending this as a case so our support team may look into this issue closely.
1 Reply
Hi Nina!
Sorry to hear that a student isn't able to view a Rise 360 course exported and hosted in an LMS.
To troubleshoot the issue, can you ask the student to try clearing their web browser cache and viewing the course again? Here's how to do it for Google Chrome.
In addition, please ask the student to try viewing the course in another supported browser (such as Firefox, Safari or Microsoft Edge) to see if the same issue persists.
We also recommend sending this as a case so our support team may look into this issue closely.
Let me know if you need anything else!